| Reading | L26R1. Carl Kessler & John Sweitzer, Chapter 5, "Outside-in Software Development", IBM Press, 2008 | admin |
| Reading | L24R4. M. Schrage, "Never go to a Client Meeting Without a Prototype", IEEE Software, March-April 2004 | admin |
| Reading | L24R3. Lars Erik Holmquist, "Prototyping: Generating Ideas or Cargo-Cult Designs", Interactions, March-April 2005 | admin |
| Reading | L24R2. Youn-Kyung Lim et al, "The Anatomy of Prototypes: Prototypes as Filters, Prototypes as Manifestations of Design Ideas", ACM Transactions on Computer-Human Interaction, July 2008 | admin |
| Reading | L24R1. Jill Blue Lin, Designing the Prototype, "MD: Notes - Designing an Information Service for Public Hospitals", UC Berkeley School of Information, April 2008 | admin |
| Reading | L23R3. Panos Kourouthanassis & George Roussos, "Developing Consumer-Friendly Pervasive Retail Systems", IEEE Pervasive Computing, 2003 | admin |
| Reading | L23R2. Jonathan Raper et al, "Applications of Location-Based Services: A Selected Review", Journal of Location Based Service, June 2007 | admin |
| Reading | L23R1. Diane J. Cook and Sajal K. Das, "How Smart are our Environments", Pervasive and Mobile Computing, 2007 | admin |
| Reading | L22R5. Tommy Schweller, "Cell Phone Meets Barcode Scanner", June 2009 | admin |
| Reading | L22R4. Jan Meskens et al, "Gummy for Multi-platform UI Designs", Proceedings of the Working Conference on Advanced Visual Interfaces, 2008 | admin |
| Reading | L22R3. Jun Gong and Peter Tarasewich, "Guidelines for Handheld Mobile Device Interface Design", Proceedings of the 2004 DSI Annual Meeting, 2004 | admin |
| Reading | L22R2. Kai Richter et al, "The Many Faces of Consistency in Cross-Platform Design", ACM Conference on Human Factors in Computing Systems, 2006 | admin |
| Reading | L22R1. Jill Blue Lin, "An Analysis of Graceful Degradation for Multi-Platform UIs", UC Berkeley School of Information unpublished manuscript, November 2007 | admin |
| Reading | L21R3. Jeffrey Huang, "Future Space: A New Blueprint for Business Architecture", Harvard Business Review, April 2001 | admin |
| Reading | L21R2. Scott A. Neslin et al, "Challenges and Opportunities in Multichannel Customer Management", Journal of Service Research, November 2006 | admin |
| Reading | L21R1. Lia Patricio et al, "Designing Multi-Interface Service Experiences", Journal of Service Research, May 2008 | admin |
| Reading | L20R2. Robert J. Glushko & Tim McGrath, Chapter 9, "Document Engineering", MIT Press, 2005 | admin |
| Reading | L20R1. Robert J. Glushko & Tim McGrath, Chapter 4, "Document Engineering", MIT Press, 2005 | admin |
| Reading | L19R3. Steven D. Eppinger et al, "A Model-based Method for Organizing Tasks in Product Development", Research in Engineering Design, 1994 | admin |
| Reading | L19R2. James P. Womack & Daniel T. Jones, "Lean Consumption", Harvard Business Review, March 2005 | admin |
| Reading | L19R1. Mary Jo Bitner, Amy L. Ostrom & Felicia N. Morgan, "Service Blueprinting: A Practical Technique for Service Innovation", California Management Review, 2008 | admin |
| Reading | L18R3. Rohit Verma, Gerhard Plaschka & Jordan J. Louviere, "Understanding Customer Choices: A Key to Successful Management of Hospitality Services", Cornell Hospitality Quarterly, 2002 | admin |
| Reading | L18R2. Elaine Brechin, "Reconciling Market Segments and Personas", March 2002 | admin |
| Reading | L18R1. John Pruitt & Jonathan Grudin, "Personas: Practice and Theory", Proceedings of the 2003 Conference on Designing for User Experiences, 2003 | admin |
| Reading | L17R3. Tom King, "Rapid Requirements Definition: A Guide to Fast Application Delivery", RavenFlow, 2008 | admin |
