| Lecture | L28. In-Class Project Consulting Session (12/7) | admin |
| Lecture | L27. Quality Evaluation and Operation (12/2) | admin |
| Lecture | L26. Iteration (11/30) | admin |
| Lecture | L25. Project Status Report Presentation (11/25) | admin |
| Lecture | L24. Prototyping (11/23) | admin |
| Lecture | L23. Context-aware Context (11/18) | admin |
| Lecture | L22. Multi-device Context (11/16) | admin |
| Lecture | L21. Multichannel Context (11/9) | admin |
| Lecture | L20. Process Modeling [2] (11/4) | admin |
| Lecture | L19. Process Modeling [1] (11/2) | admin |
| Lecture | L18. User / Actor Models & Personas (10/28) | admin |
| Lecture | L17. Requirements & Use Cases [2] (10/26) | admin |
| Lecture | L16. Requirements & Use Cases [1] (10/21) | admin |
| Lecture | L15. Ethnography Continuum & Techniques [2] (10/19) | admin |
| Lecture | L14. Ethnography Continuum & Techniques [1] (10/14) | admin |
| Lecture | L13. Quality - Design (10/12) | admin |
| Lecture | L12. Segmentation, Personalization & Customization (10/7) | admin |
| Lecture | L11. Computational Services (10/5) | admin |
| Lecture | L10. Self-service (9/30) | admin |
| Lecture | L9. Service Encounters / Touch Points (9/28) | admin |
| Lecture | L8. Stakeholders / POVs (9/23) | admin |
| Lecture | L7. The Design Process [2] (9/21) | admin |
| Lecture | L6. Project Kick-off (9/16) | admin |
| Lecture | L5. Information-Intensive Case Studies (9/14) | admin |
| Lecture | L4. The Design Process [1] (9/9) | admin |
