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L19R2. James P. Womack & Daniel T. Jones, "Lean Consumption", Harvard Business Review, March 2005

Fri, 07/10/2009 - 23:12 — admin

Guide Questions:

  • How does looking at services as a process of consumption a relevant way of thinking?
  • What are the principles of lean consumption? How can this be applied to the design of service systems?
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