| Profile | George T Hayes | ghayes |
| Profile | Front-end, back-end experience | alisonm |
| Profile | Sunny Lee Personal Background | sunshine |
| Profile | Personal Background | kimra |
| Profile | Background | dhawal |
| Profile | Matt | matt_g |
| Profile | Ljuba Miljkovic | ljuba |
| Profile | About Me | agreiner |
| Profile | Michael M's Profile | michael |
| Profile | Personal Background | ekaterin |
| Profile | My Background | eknight |
| Profile | About Me | cschraml |
| Profile | Jackson's Profile | jackson |
| Profile | About me | karen |
| Reading | L3R3. Don Norman, "Designing the Infrastructure", ACM Interactions, August 2009 | admin |
| Profile | Hyunwoo Park | hwpark |
| Reading | L28R1. Brenda Dietrich & Terry Harrison, "Serving the Services", OR/MS Today, June 2006 | admin |
| Reading | L27R2. Robert J. Glushko & Tim McGrath, Chapter 10, "Document Engineering", MIT Press, 2005 | admin |
| Reading | L27R1. Robert J. Glushko & Tim McGrath, Chapter 5, "Document Engineering", MIT Press, 2005 | admin |
| Reading | L27R5. Clarabridge, "Shaping your Customer Experience Management Strategy" | admin |
| Reading | L27R4. Christopher W.L. Hart et al, "The Profitable Art of Service Recovery", Harvard Business Review, July-August 1990 | admin |
| Reading | L27R3. Andreas Holzinger, "Usability Engineering Methods", Communications of the ACM, January 2005 | admin |
| Reading | L27R1. Andrew N. Hiles, "Service Level Agreements: Panacea or Pain?", The TQM Magazine, 1994 | admin |
| Reading | L27R2. Eelke Folmer & Jan Bosch, "Architecting for Usability: A Survey", The Journal of Systems & Software, 2004 | admin |
| Reading | L26R2. Richard E. Fairley & Mary Jane Willshire, "Iterative Rework: the Good, the Bad, and the Ugly", Computer, September 2005 | admin |
