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L21R3. Jeffrey Huang, "Future Space: A New Blueprint for Business Architecture", Harvard Business Review, April 2001

Fri, 07/10/2009 - 23:16 — admin

Guide Questions:

  • How do you achieve the greatest benefit of using the multichannel context?
  • What strategies or steps should be taken in order to better assess how to merge the virtual and the physical world?
  • How is this relevant to the design of service systems?
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