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L20R1. Robert J. Glushko & Tim McGrath, Chapter 4, "Document Engineering", MIT Press, 2005

Fri, 07/10/2009 - 23:13 — admin

Read pp.119-127

Guide Questions:

  • What are the differences between physical and conceptual views of the business, and how can they be used in the design of service systems?
  • What is the value of having business reference models?
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