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Problem number [heuristic] (severity)
Description
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# evaluators found |
1. [H1 Simple & natural
dialog] (Severity 2)
The date search options are overwhelming. Start with a simple
text search. Allow users to click on column titles and have them
sort. Include an arrow icon next to the title indicating if the
sort is ascending or descending. If user’s want advanced
search functionality, such as the date options being initially
presented, include a link to an Advanced Search area.
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1
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2. [H1: Simple and natural dialogue/navigation]
(Severity 2)
The ‘Event Manager’ option in the menu could be clearer.
The orange does not stand out well on the slate gray. Size of
font may assist in reinforcing menu hierarchy.
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1
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3. [H2 Speak the users’ language]
(Severity 2)
Source is too close in meaning to Sponsor. User’s may find
it confusing. A different word should be used to identify the
Origin or Status of the event. Note: Severity level reflects
assumption that some testing was performed and UI reflects feedback
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1
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4. [H2 Speak the users’ language]
(Severity 2)
View and clicking on the event’s name are similar actions.
View should be eliminated. Note: Severity level reflects assumption
that some testing was performed and UI reflects feedback
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1 |
5. [H3 Minimize users’ memory
load] (Severity 2)
As UCB is in PST, I’m guessing the events are PST. But
it would be useful to include such information as visitors to
the calendars / web sites may be from out of town.
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1 |
6. [H3 Minimize users’ memory
load] (Severity 2)
It would be nice to have current date and time or a month view
of a calendar on every screen.
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2 |
7. [H3 Minimize users’ memory
load] (Severity 2)
The Date – Time column of the pending event screen could
be confusing. Initially I thought it meant the date/time the
event was submitted and then realized the ‘Received’ column
did this. Could be clarified with ‘Event Date – Time’ label.
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1 |
8. [H4 Consistency] (Severity 2)
The Post and Delete buttons were at the top of the screen on
the Pending window and in yellow. After clicking through the
Guidant Information Meeting title, they are on the bottom of
the window and in blue. The location and color should be consistent.
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1 |
9. [H4 Consistency] (Severity 2)
Most websites where users have to locate information contained
in potentially long lists contain a text oriented search box.
User’s will expect this functionality. It should be included
on the Posted tab.
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1 |
10. [H4 Consistency] (Severity 3)
The word “Owner” is used in the Search drop down
whereas the word Sponsor is used as a column heading.
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1 |
11. [H5 Feedback] (Severity 3)
There isn’t any indication what “today” is.
As this is a “calendar” application, today’s
date should be prominently reflected. Also if I had just returned
from holiday, having today’s date visible would put the
age of the pending events into context.
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2 |
12. [H5 Feedback] (Severity 3)
The ‘The events have been successfully posted.’ response
that a user received after confirming event post does not stand
out. Could be addressed by adding color or an icon to attract
locus of attention.
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1 |
13. [H6 Clearly marked exits] (Severity
3)
There doesn’t appear to be a place where “deleted” events
go. This implies once they are deleted they are eliminated from
the event calendar. What happens if a mistake is made? How can
you get the event back?
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1 |
14. [H9 Prevent Errors] (Severity
2)
Labels would be helpful for event fields. More so for very detailed
event listings.
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2 |
15. [H9 Prevent Errors] (Severity
2)
Include a dialog stating “Forgot your password? Click here”
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2 |
SCENARIO
2
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Problem number
[heuristic] (severity)
Description |
#
evaluators found
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1. [H1 Simple & natural dialog] (Severity 3)
Seeing the word “Calendar” twice in the navigation
might cause confusion (Calendar, Format Calendar). The Calendar
link should remain. Then, once in the Calendar window, there
should be a link to Format Calendar. Placing the Format Calendar
link as a sub-task of Calendar would help to put the functionality
into context.
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1
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2. [H1 Simple & natural dialog] (Severity 4)
Having all the Add Event sections presented initially is overwhelming.
Consider minimizing them, so they take up less space until
the user needs a section and expands it. Or place the sections
in a wizard. Allow the user to navigation through the steps
using a drop down menu. Then they could click directly to the
steps they need and skip ones that are not needed.
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1
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3. [H2 Speak the users’ language] (Severity
3)
Field groupings are intuitive, but it is hard to skim headings.
Making them bolder or larger might address this issue.
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1
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4. [H2 Speak the users’ language] (Severity
3)
I was not sure how to select a color option from the background
color spectrum. Since I did not have the Hex value, I tried
to click on colors but the hex value did not change to suggest
that it had been selected. Not sure if this was limit of prototype
or limit of design.
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2 |
5. [H2 Speak the users’ language] (Severity
3)
Meaning of “Link Sponsor's Name To” is unclear
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1 |
6. [H3 Minimize users’ memory load] (Severity
2)
There isn’t any indication of which color is currently
selected. The current color should be highlighted in some manner.
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2 |
7. [H4 Consistency] (Severity 3)
The inclusion of two Location sections with different fields
for data entry is very confusing. The sections should be labeled
different or combined in a simpler manner.
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1 |
8. [H4 Consistency] (Severity 2)
The “post event” confirmation screen should be consistent
with the one used in Scenario 1.
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1 |
9. [H5 Feedback] (Severity 4)
Which, if any, fields are required? Most likely some fields are
required. If not, bogus data will be entered into the system.
[Note Scenario 3 – Select Options includes an “Optional” indicator.
So are all fields without this Optional indicator required?]
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1 |
10. [H5 Feedback] (Severity 4)
Having real text included in the Format Calendar – Calendar
Event preview might confuse users. The preview should be clearly
identified as an example.
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2 |
11. [H6 Clearly marked exits] (Severity 3)
It is unclear where the user would be taken from the ‘AddConfirm’ page
if they select cancel. Will it cancel posting an event all together
or take you back to the ‘Add Event’ screen with your
event information still completed. It would be nice to have the
ability to edit the listing on the confirmation page in the event
you realize you made a mistake.
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1 |
12. [H7 Shortcuts] (Severity 2)
Having two Location sections is confusing. Only one should be
presented initially. If users want to enter in more Location
details, the appropriate fields should be presented after a
user indicates more location details are available.
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1 |
13. [H7 Shortcuts] (Severity 4)
It would be helpful to have a “Clone” option. If
there are two events which share most of the same details, the
user should not have to reenter the information twice. S/he should
be able to copy the details from the first event s/he entered.
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2 |
14. [H7 Shortcuts] (Severity 4)
There doesn’t appear to be a way to indicate or set-up
a repeating event. Having this functionality would eliminate
the user from having to enter the same details multiple times.
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2 |
15. [H10 Help & Documentation] (Severity 1)
Context sensitive help would be useful next to the Event Type
drop down. Users may not know how to classify an event. Even
thought a Help link exists, it seems very far away when one
is working in a specific screen
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1 |
SCENARIO
3
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Problem number
[heuristic] (severity)
Description
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#
evaluators found
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1. [H1 Simple & natural dialog] (Severity 2)
If the only option in the Search drop down is Keyword, than a
drop down is not necessary.
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1
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2. [H1 Simple & natural dialog] (Severity 2)
The steps should be reordered to reflect the way users will probably
think about events. Most likely they will identify the sponsor
first. Then they will identify specific keywords. Essentially
keywords are a subset of the sponsor’s events and consequently
should come secondary.
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1
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3. [H1 Simple & natural dialog] (Severity 2)
I wanted the search button to be the first button on the left
rather than the far right button. Might cause user error.
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1
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4. [H2 Speak the users’ language] (Severity
3)
The labels in Step 2: Select Options are confusing. Specifically
- “I want to receive events that occur X weeks ahead
or less.” Ahead of what? “2 Weeks Expiration Date
(optional):” expire from where?
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1
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5. [H2 Speak the users’ language] (Severity
2)
Subscribe implies the page would be focused on subscribing to
events. Instead the screen appears to contain information about
current subscriptions as well as functionality to subscribe
to new events. Having these features near each other is useful,
but there should be a clearer distinction on the screen.
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2
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6. [H2 Speak the users’ language] (Severity
3)
The labels in Step 2: Select Options are confusing. Specifically
- “I want to receive events that occur X weeks ahead
or less.” Ahead of what? “2 Weeks Expiration Date
(optional):” expire from where?
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2
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7. [H5 Feedback] (Severity 4)
Currently there is no way to know if there are limits to what
you can name your subscription. Additional feedback for the
user next to the subscription name box would be helpful to
know if it must be one word or if there are any special characters
to avoid.
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1
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8. [H7 Shortcuts] (Severity 2)
It would be helpful to remind users of how to select multiple
items from the menus (by pressing Ctrl-click) or have a select
all option that allows a user to keep his subscription broad.
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1
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The main feedback has to do with the technical competency assumed
of the user. As the site is designed today, individuals will need
to be very technical in order to understand the terminology and to
have the tenacity to complete all the necessary steps. Less experienced
users will feel overwhelmed by the number of steps required to complete
some tasks as well as the separation of what seems to be similar
functionality. In addition improving consistency across the application
would improve the overall navigation and look & feel of the application.
