R3. Cook, "The Contribution Revolution: Letting Volunteers Build Your Business" (Selections) |
Resource |
monica |
|
Tue, 08/23/2011 - 3:26pm |
Yes |
R7. Alimendinger & Lombreglia, "Four Strategies for the Age of Smart Services" (Selections) |
Resource |
monica |
|
Fri, 09/23/2011 - 4:33pm |
Yes |
R2. Glushko & McGrath, "Document Engineering" Ch 8 (Selections) |
Resource |
monica |
|
Tue, 08/23/2011 - 3:32pm |
Yes |
R2. Verma et al., "Understanding Customer Choices" |
Resource |
monica |
|
Tue, 08/23/2011 - 3:40pm |
Yes |
R2. Kolesar et al., "Creating Customer Value Through Industrialized Intimacy" (Selections) |
Resource |
monica |
|
Tue, 08/23/2011 - 3:23pm |
Yes |
R4. Hart et al., "The Profitable Art of Service Recovery" |
Resource |
monica |
|
Tue, 11/22/2011 - 6:17pm |
Yes |
R2. Wakabayashi, "Japanese Farms Look to the 'Cloud'" |
Resource |
monica |
|
Tue, 08/23/2011 - 3:28pm |
Yes |
R1. Ominsky et al., "User-Centered Design at IBM Consulting" |
Resource |
monica |
|
Tue, 08/23/2011 - 3:24pm |
Yes |
R1. Kessler & Sweitzer, "Outside-in Software Development" Ch 2 |
Resource |
monica |
|
Tue, 08/23/2011 - 3:12pm |
Yes |
R3. Pinhanez, "A Service Science Perspective for Interfaces" |
Resource |
monica |
|
Tue, 08/23/2011 - 3:42pm |
Yes |