R3. Pinhanez, "A Service Science Perspective for Interfaces"

Type: 
Reading
Citation: 
C. Pinhanez, "A Service Science Perspective for Interfaces", ACM Symposium on Human Factors in Computing Systems, 2008.

Think About:

  • What are the inherent differences between online service applications and other types of service encounters (person-to-person, technology-enabled encounters, etc.)?
  • What are the characteristics of service applications that have corresponding implications in their HCI design?
  • What design principles can you derive from addressing these characteristics?

Class Meeting(s) that list this Resource: 
Title Author Last updatesort icon
L24. Quality in Design monica 2011/11/20 - 4:14pm