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R3. Pinhanez, "A Service Science Perspective for Interfaces"

Wed, 08/17/2011 - 1:45pm — monica
Type: 
Reading
Citation: 
C. Pinhanez, "A Service Science Perspective for Interfaces", ACM Symposium on Human Factors in Computing Systems, 2008.
URI: 
http://delivery.acm.org/10.1145/1500000/1497473/p11-pinhanez.pdf?ip=169.229.32.1...

Think About:

  • What are the inherent differences between online service applications and other types of service encounters (person-to-person, technology-enabled encounters, etc.)?
  • What are the characteristics of service applications that have corresponding implications in their HCI design?
  • What design principles can you derive from addressing these characteristics?

Class Meeting(s) that list this Resource: 
Title Author Last updatesort icon
L24. Quality in Design monica 2011/11/20 - 4:14pm