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Title Type Author Groups Updated datesort icon Published
A11: Team 2 Group Assignment Submission hintzemichael Team 2 - Green Data (Lu Chen, Michael Hintze, Walter Koning) Tue, 12/06/2011 - 2:12pm Yes
Final Project Presentations Class Meeting monica Sat, 12/03/2011 - 5:19pm Yes
A13. Final Report Assignment Instructions monica Wed, 11/30/2011 - 3:39pm Yes
L27. Course Retrospective Class Meeting monica Wed, 11/30/2011 - 12:14pm Yes
L26. Quality in Operation & Evaluation Class Meeting monica Mon, 11/28/2011 - 1:12pm Yes
R4. Hart et al., "The Profitable Art of Service Recovery" Resource monica Tue, 11/22/2011 - 6:17pm Yes
R1. Andrew N. Hiles, "Service Level Agreements: Panacea or Pain?" Resource monica Tue, 11/22/2011 - 6:14pm Yes
The Death Of The Impulse Shopper Blog entry seanchen Tue, 11/22/2011 - 1:02am Yes
L24. Quality in Design Class Meeting monica Sun, 11/20/2011 - 4:14pm Yes
A12. Final Presentation (Grp) Assignment Instructions monica Tue, 11/15/2011 - 7:50pm Yes
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