R4. Hart et al., "The Profitable Art of Service Recovery"
Wed, 08/17/2011 - 1:53pm — monica
Type:
Reading
Citation:
Christopher W.L. Hart et al, "The Profitable Art of Service Recovery", Harvard Business Review, July-August 1990.
Class Meeting(s) that list this Resource:
Title Author Last update 
L26. Quality in Operation & Evaluation monica 2011/11/28 - 1:12pm
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