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Collaboration Repository: A Brief Summary
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The Collaboration Repository project is a repository of research documents,
field project information, and authors in the area of 'IT and Development' that
will feature user annotations. The project has been designed to service a
growing community of individuals from academia, research, non-profits and
government who are working in some form in IT and Development. This is an area
that is still in its infancy and lacks a reliable central information
repository. The repository will have an open structure, encouraging users to
add and edit information on projects and research. Initially, it will be
monitored by moderators from within the Berkeley community. However, the
long-term goal of the repository is to allow users to select their own
moderators.
In short, the Collaborative Repository plans to be for the research area of 'IT
and Development' what the ACM Digital Library is for Computer Science, except
that the Collaborative Repository is meant to be a lot more decentralized. In
the first stage, we plan to create the structure for the database and a user
interface for annotations. The annotation feature, very important to this
system, is meant to allow users to comment on the data items and documents
stored in the repository. The overall goal at this stage is to create an
open-enough structure so that later improvements are easy to implement.
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Task Scenario #1: Viewing and Adding Annotations |
Jeff is working on his latest economic cooperation plan, involving two
well-known organizations. He finds a project in the Collaboration Repository
about building a small business in the town of Mbale, Uganda. After reading
through the project summary, he clicks on the "View/Hide Annotations" button to
view all the annotations. The page refreshes, showing a small icon following
any annotated text. Jeff randomly clicks on an icon and a small pop-up window
appears, showing a list of all the annotations for that icon in the top half,
and the first listed annotation in the lower half of the window. He reads a few
of the annotations and finds them useful for expressing short comments and
ideas to specific parts of the text. Jeff closes the pop-up window and
continues on to the user reviews.
After reading a few user reviews, Jeff decides to add his own annotation to one
of them. He selects the text, "NGO strategic planning and organizational
development," and clicks on the "Annotate" button. A new window pops up with
the text that Jeff has selected as well as some form fields for him to fill in
and add his annotation. He fills in all of the fields and types in a short
blurb about the program he is currently developing, then clicks "Save." The
pop-up window closes and the project page refreshes, showing a small icon
following the text that he just annotated. He clicks on the icon and reads
through his own annotation. Jeff feels satisfied that he has contributed his
knowledge, and found some valuable information for his economic cooperation
program as well.
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Task Scenario #2: Creating a Project
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Tamara Sen has been working on a project with her crew of graduate
students on creating a GSI map to submersible borewells in rural Bangladesh.
Opinions on the use of borewells are highly contentious, especially in the flat
plains of Bangladesh, which are areas highly prone to drought. Tamara has a
disadvantage in being several thousand miles away from her test bed. Thus, she
is very keen on receiving information from the field on what development
professionals and planners think about this project.
She goes to the Collaborative Repository and adds the basic information on her
project, inserts a short summary, and clicks on a "Request Review" button for
her category. By doing this, she ensures that everyone who subscribes to the
mailing list for categories such as "/resources/water," "/asia/bangladesh," and
"/information_systems/GIS," will know that a new project has been added, and
that the project creator is looking for reviews. With the knowledge that she
has just opened a Pandora's Box, Tamara waits for the flurry of reviews to be
posted to her project. She wonders if she should opt to receive
all the reviews of her project through email reminders.
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Task Scenario #3: Searching for a Project/Document |
After endless hours of searching the web for information about
healthcare technologies in Colombia, Stephanie has found little credible and
relevant information. Realizing she needs a much more trustworthy source, she
turns to the Collaboration Repository after hearing a colleague mention that it
helped their organization. Stephanie goes to the website of the repository and
clicks on "Search." Presented with a set of categories options, along with a
specialized keyword search prompt, Stephanie can't contain her smile. She
selects the most relevant choices encompassing healthcare and Columbia, types
in 'technology' in the keyword prompt, and hits the search button. The search
results contain a series of documents and projects from which she can peruse at
will. With so many hours saved, Stephanie now has more time to write her PhD
thesis.
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Problem Statement Revision #3 |
"IT and Development" is an emerging area in the field of
Development Studies that incorporates academic and field work from a number of
disciplines such as Economics, Computer Science, Sociology, Information
Management, and Regional Planning. Since it has yet to become an organized
subset of any academic discipline, research in this area is scattered and
obtained through multiple sources. Consequently, academic researchers must go
through a tedious, iterative process of running the same sets of search terms
across several generic databases and web sources. Furthermore, IT and
Development field workers, or people who are working on location in a
developing country, are usually dispersed throughout the world. They do not
have easy access to forums, physical or online, to interact and share
information with each other or with academia. Since IT and Development is an
area of study still in its infancy, case studies are a critical learning tool
for field workers. Their field experiences and input are vital in academic
research.
The lack of a central repository (akin to ERIC for researchers in Education or
the ACM digital library for Computer Scientists), plus the absence of an
information exchange forum, creates the need for an open online meeting place
where academics and field workers can exchange information and comment on each
other's work. This central repository would include both field projects and
research documents. It would allow users to easily store information on field
projects, document their progress, and make comments on projects and documents.
Such an application would be especially useful if layered with a function to
allow annotations.
If these annotations can be indexed, they can be more of an asset to users.
Users can add or view comments and references which are specific to certain
blocks of text. They can define new terms within the text on the website. They
will also be able to start new threads of discussion that link into documents.
Some key elements to the success of such a system include creating the right
mix of openness, to encourage use of the system, devising mechanisms to monitor
content, and designing a system that is scalable, which is essential in an area
of research that is constantly evolving.
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Persona of an
Academic Researcher |
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Name: |
Stephanie Kam |
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Title: |
PhD candidate in Economics
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Organization: |
UC Berkeley |
Age: |
29 |
Education: |
BA Social Welfare, minor in Economics,
University of New Hampshire |
Specialties: |
Microfinance networks, IT for Development |
Responsibilities: |
- Remain abreast of research and news in South
East Asia
- Write papers on relevant topics
- Attend conferences and presentations
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Summary:
Stephanie is a 29-year-old graduate student at the University of California,
Berkeley, pursuing a PhD in Economics. She has a BA in Social Welfare from
University of New Hampshire and a minor in Economics. Her current research is
on Microfinance Networks, and she plans to work in South East Asia once her
degree is completed. Before coming to Berkeley, Stephanie lived in Oahu,
Hawaii, where she was the director of a non-profit organization that helped
fund technology projects in throughout South East Asia. When not working, she
can be found perusing the Economist, painting for hours on end, and attending
social mixers.
Stephanie's academic or personal work has always involved research in
development-related projects. Often described as focused and resourceful, she
starts her day early to accomplish her many tasks, ranging from research topics
to Bay-Area Economic Forum meetings. Being pressed for time, yet focused on the
task at hand, she sometimes finds herself spending hours of fruitless searches
on the web.
When she does find a relevant document on the web, Stephanie is often skeptical.
Her rigorous and detailed approach to analyzing leads her to believe that many
times, sources online are exaggerated, biased, vague, or short on empirical
evidence. She is especially interested in getting more direct commentary from
development professionals working in the field in developing countries. In
addition, Stephanie is willing to contribute her knowledge and expertise to an
organization or online site if it had significant interest and exchange of
ideas.
Goals:
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Find credible sources. Having a way to get feedback and commentary from sources
helps build trust on the documents and reports she finds online.
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Efficient searching. Given her demanding schedule, having a central source to
begin searching for information can save countless hours.
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Up to date resources. Stephanie wants to know the latest news on current
projects and work. This will help her stay abreast on research and news in
South East Asia.
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Persona of an NGO
Program Coordinator |
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Name: |
Jeff Calder |

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Title: |
Program Coordinator, Sub-Saharan Africa |
Company: |
Foundation for African American Economic
Cooperation |
Age: |
33 |
Education: |
BA Business Administration, Georgetown
University; MA International Affairs, Columbia University |
Work Experience: |
Peace Corps Volunteer, Uganda; US Department of
Commerce African Trade Policy Analyst |
Summary:
Jeff is a program coordinator for the Foundation for African American Economic
Development, a non-profit organization based in Seattle, Washington. His
organization's mission is to foster economic cooperation between Africa and the
United States by promoting commercial and educational activities. The
Foundation serves as a hub through which U.S. private sector companies are
connected with non-governmental organizations (NGO) and grassroots
organizations operating in Africa. Jeff's job is to develop partnership
programs where the American company will guide the NGO to increase private
sector investment, build business relationships, and improve the overall
environment for business in Africa. His programs must address issues of
decreasing unemployment, increasing family income, and educating young people.
To develop these programs, Jeff must first research many different organizations
to successfully match up the goals of the American company with an appropriate
organization in Africa. He draws upon his network of contacts in Africa and the
US, making many phone calls to setup meetings and discuss program objectives.
These phone calls often last over an hour, making his phone bill a nightmare.
After matching up the organizations, Jeff must fly to Africa, where he meets
with senior directors to flesh out the program in detail. These business trips
take up to four months and can involve multiple organizations and programs. To
get a better sense of the educational and economic difficulties, he also spends
a fair amount of time talking to local residents. Many of his notes are written
on pieces of paper, which quickly fall out of order in the shuffle of travel.
While designing these programs, Jeff would like to communicate with other
program coordinators working in the field to get their ideas and advice.
However, this poses a major challenge since it is difficult to contribute ideas
and track their progress without a central and comprehensive repository of the
information.
Given his disorganized field notes and the lack of input from other program
coordinators, Jeff wishes that there were a single source to go to learn about
projects. This site would have interlinked data about related projects, contact
information, and the ability to offer and seek advice from other program
coordinators and individuals.
Jeff drives a silver BMW X3 and is a fan of jazz and folk music. In his free
time, he volunteers at a youth outreach organization, where he works with
street kids to keep them in school and off drugs. While in Africa, he enjoys
going on safaris and documenting the indigenous rituals and ceremonies.
Goals:
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Develop cooperative economic programs between a US private-sector company and
an NGO operating in Africa.
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Eliminate impediments to economic growth in Africa.
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Help individuals build a better life for themselves, their families, and their
communities by increasing an NGO's organizational capacity and sustainability.
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Persona of
an Associate Professor |
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Name: |
Tamara Sen |

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Title: |
Associate Professor |
Company: |
University of California, Berkeley (Energy and
Resources Group) |
Age: |
41 |
Education: |
PhD in Economics |
Specialties: |
Development Studies, Water Resources, Biomass
Energy, GIS/IT use in Energy Project Mapping
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Summary:
Tamara is a young and energetic activist-academic who is considered one of the
rising stars in her field - irrigation projects in developing areas. She began
her career as an economist at Brown University, but gradually shifted her area
of interest towards energy-related topics. She recently received tenure at the
Energy and Resources Group (ERG) at UC Berkeley, but considers herself a
teacher rather than a researcher.
Not surprisingly, her class in Energy Economics is almost always oversubscribed,
and her office hours are always overbooked. In her classes, she sometimes
encourages reading groups, where students write papers and share them with each
other. Students are then handed back copies of their work with written comments
and annotations from their peers. However, Tamara grades the students' papers
electronically, and sends them back as .doc files with her comments embedded.
As a fairly skilled Internet user, she sets up Yahoo! groups for all her
classes.
Recently, Tamara has been involved in an NSF grant with other Berkeley
professors to do research on IT for Developing Countries. Her main role in the
grant is identifying suitable testbeds in developing nations for deploying
technology developed at Berkeley. For both this NSF project and for her class,
she needs to do many database searches. Most of her research comes from library
sources; though she receives valuable academic research through informal links
and references from colleagues.
Tamara subscribes to a number of development studies related mailing lists, and
saves messages that are of interest to her. She often contacts field
researchers through her networks of contacts, and solicits personal opinions
from them on existing projects and on her own writings. She wishes there were
some way that the mailing list messages and her own conversations with the
field researchers could be better documented. Incidentally, one of her
colleagues in Computer Science suggested the idea of annotating documents
online. Ever since, she has been a strong proponent for creating a database for
development studies which can handle annotations.
Tamara is married to a researcher at Berkeley, and lives in El Cerrito. In her
spare time, she takes belly-dancing lessons at Ashkenaz, a bar she occasionally
visited during her graduate school days.
Goals:
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Get information on field projects for her NSF grant.
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Create networks with field researchers for her and her students and use their
knowledge in assessing academic work
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Conceptualize a database for development studies.
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Task Analysis |
Key:
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high
frequency
(hi) |
medium
frequency
(med) |
low
frequency
(lo) |
* = optional task
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Task |
Stephanie Kam |
Jeff Calder |
Tamara Sen |
Locate Relevant Research |
Search for documents |
med |
hi |
hi |
Search for projects |
hi |
hi |
hi |
Search for individuals/organizations
|
hi |
hi |
hi |
Increase Exposure/Awareness of Organization |
Post papers |
low |
low |
hi |
Post projects |
med |
hi |
med |
Post information about individual/organization
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hi |
med |
low |
Writing grants, papers, research results
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hi |
med |
hi |
Find New Contacts & Funding Sources |
Find existing programs
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low |
hi |
hi |
Find funding organizations
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low |
med |
low |
Locate individuals with field work knowledge |
hi |
hi |
hi |
Collaborating on Papers/Research |
Subscribe and post to mailing lists
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med |
med |
hi |
Seek advice and opinions through email |
hi |
med |
hi |
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Justification for Changes in Personas and Task
Analysis Table |
Justification for Changes in Personas
For all of the personas, we emphasized the fact that they need to search
through many different sources of information. The value proposition of our
system is that all of the information about a project is located at a single
source. The user would only have to visit one website to find all their
information needs. Thus, the personas would want to use our system because it
offers significant time saving advantages over their old methods of finding
information.
To address the lack of annotating, we modified Stephanie's persona to include
getting direct commentary from field researchers. We also changed Jeff into
more of a field researcher, who travels to Africa and collects data in order to
develop his programs. The ability to annotate projects and documents would
allow him to share ideas with other program coordinators and better develop his
programs. Annotating is something the personas would be doing in order to help
other people out, as well as a task they would do to obtain information (sort
of like a contextual discussion list about a specific topic).
We replaced Betsy's persona with that of Tamara, an associate professor. Betsy's
persona did not add anything new to the task analysis, whereas Tamara's
includes more tasks revolving around annotating and collaborating with field
researchers.
Justification for Changes in Task Analysis Table
We made some changes to the task analysis table to better reflect the tasks of
our personas. While it seems that some of the tasks would be done outside of
our system, like searching for information on individuals and organizations, we
plan to incorporate everything into our system. This way, users will not need
to go to different sources to find their information.
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Privacy and Credibility Issues
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Our long-term goal is to get UC Berkeley to host the site; the
affiliation with UC lends a lot of credibility to the service. More
importantly, we need to build a critical mass of users as a way to build on the
credibility further. For purposes of privacy, we will never display email
addresses, and tell users at the point of registration and at the point of
adding new content, that any information they add with their names attached to
it, can be accessed publicly. Users will also have the option of interacting
with the system anonymously.
We also need to mention to users that all information they put on the site must
be original and not be restricted by copyright. This initially excludes a large
number of journals that do not allow their articles on public forums. We allow
users to delete any information they put on the repository by making a request
to delete from their profile pages.
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