ISSD Fall 2009
School of Information, UC Berkeley
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L14R1. Jill Blue Lin & Zachary Gillen, Contextual Inquiry, "MD: Notes - Designing an Information Service for Public Hospitals", UC Berkeley School of Information, April 2008
L14R2. Hugh R. Beyer & Karen Holtzblatt , "Apprenticing with the Customer", Communications of the ACM, May 1995
L14R3. David R. Millen, "Rapid Ethnography: Time Deepening Strategies for HCI Field Research", Designing Interactive Systems, 2000
L14R4. Don Norman, "Why Doing User Observations First Is Wrong", ACM Interactions, July-August 2006
L15R1. Robert J. Glushko & Tim McGrath, Chapter 11, "Document Engineering", MIT Press, 2005
L15R2. Benson P. Shapiro, V. Kasturi Rangan & John J. Sviokla, "Staple Yourself to an Order", Harvard Business Review, July-August 1992
L16R1. Robert J. Glushko & Tim McGrath, Chapter 7, "Document Engineering", MIT Press, 2005
L16R2. Robert J. Glushko & Tim McGrath, Chapter 8, "Document Engineering", MIT Press, 2005
L16R3. Karl Wiegers, "Usable Requirements: Habits of Effective Analysts", Software Development, October 2000
L17R1. Jan Kettenis, "Getting Started with Use Case Modeling", An Oracle White Paper, March 2005
L17R2. MOSCOW Prioritization
L17R3. Tom King, "Rapid Requirements Definition: A Guide to Fast Application Delivery", RavenFlow, 2008
L18R1. John Pruitt & Jonathan Grudin, "Personas: Practice and Theory", Proceedings of the 2003 Conference on Designing for User Experiences, 2003
L18R2. Elaine Brechin, "Reconciling Market Segments and Personas", March 2002
L18R3. Rohit Verma, Gerhard Plaschka & Jordan J. Louviere, "Understanding Customer Choices: A Key to Successful Management of Hospitality Services", Cornell Hospitality Quarterly, 2002
L19R1. Mary Jo Bitner, Amy L. Ostrom & Felicia N. Morgan, "Service Blueprinting: A Practical Technique for Service Innovation", California Management Review, 2008
L19R2. James P. Womack & Daniel T. Jones, "Lean Consumption", Harvard Business Review, March 2005
L19R3. Steven D. Eppinger et al, "A Model-based Method for Organizing Tasks in Product Development", Research in Engineering Design, 1994
L20R1. Robert J. Glushko & Tim McGrath, Chapter 4, "Document Engineering", MIT Press, 2005
L20R2. Robert J. Glushko & Tim McGrath, Chapter 9, "Document Engineering", MIT Press, 2005
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