Reading List | ISSD Fall 2009

Reading List

L21R1. Lia Patricio et al, "Designing Multi-Interface Service Experiences", Journal of Service Research, May 2008
L21R2. Scott A. Neslin et al, "Challenges and Opportunities in Multichannel Customer Management", Journal of Service Research, November 2006
L21R3. Jeffrey Huang, "Future Space: A New Blueprint for Business Architecture", Harvard Business Review, April 2001
L22R1. Jill Blue Lin, "An Analysis of Graceful Degradation for Multi-Platform UIs", UC Berkeley School of Information unpublished manuscript, November 2007
L22R2. Kai Richter et al, "The Many Faces of Consistency in Cross-Platform Design", ACM Conference on Human Factors in Computing Systems, 2006
L22R3. Jun Gong and Peter Tarasewich, "Guidelines for Handheld Mobile Device Interface Design", Proceedings of the 2004 DSI Annual Meeting, 2004
L22R4. Jan Meskens et al, "Gummy for Multi-platform UI Designs", Proceedings of the Working Conference on Advanced Visual Interfaces, 2008
L22R5. Tommy Schweller, "Cell Phone Meets Barcode Scanner", June 2009
L23R1. Diane J. Cook and Sajal K. Das, "How Smart are our Environments", Pervasive and Mobile Computing, 2007
L23R2. Jonathan Raper et al, "Applications of Location-Based Services: A Selected Review", Journal of Location Based Service, June 2007
L23R3. Panos Kourouthanassis & George Roussos, "Developing Consumer-Friendly Pervasive Retail Systems", IEEE Pervasive Computing, 2003
L24R1. Jill Blue Lin, Designing the Prototype, "MD: Notes - Designing an Information Service for Public Hospitals", UC Berkeley School of Information, April 2008
L24R2. Youn-Kyung Lim et al, "The Anatomy of Prototypes: Prototypes as Filters, Prototypes as Manifestations of Design Ideas", ACM Transactions on Computer-Human Interaction, July 2008
L24R3. Lars Erik Holmquist, "Prototyping: Generating Ideas or Cargo-Cult Designs", Interactions, March-April 2005
L24R4. M. Schrage, "Never go to a Client Meeting Without a Prototype", IEEE Software, March-April 2004
L26R1. Carl Kessler & John Sweitzer, Chapter 5, "Outside-in Software Development", IBM Press, 2008
L26R2. Richard E. Fairley & Mary Jane Willshire, "Iterative Rework: the Good, the Bad, and the Ugly", Computer, September 2005
L27R1. Andrew N. Hiles, "Service Level Agreements: Panacea or Pain?", The TQM Magazine, 1994
L27R2. Eelke Folmer & Jan Bosch, "Architecting for Usability: A Survey", The Journal of Systems & Software, 2004
L27R3. Andreas Holzinger, "Usability Engineering Methods", Communications of the ACM, January 2005