|
R1. Kieliszewski et al., "A Service Practice Approach" (Selections) |
Resource |
monica |
|
Tue, 08/23/2011 - 3:29pm |
Yes |
|
L22. Prototyping |
Class Meeting |
monica |
|
Mon, 11/14/2011 - 1:13pm |
Yes |
|
R2. Glushko & McGrath, "Document Engineering" Ch 8 (Selections) |
Resource |
monica |
|
Tue, 08/23/2011 - 3:32pm |
Yes |
|
E02: Address Privacy |
Trace |
monica |
TX: Example Project |
Tue, 09/27/2011 - 3:36pm |
Yes |
|
A3. Project Concept/Charter (Grp) |
Assignment Instructions |
monica |
|
Tue, 08/23/2011 - 3:49pm |
Yes |
|
R2. Verma et al., "Understanding Customer Choices" |
Resource |
monica |
|
Tue, 08/23/2011 - 3:40pm |
Yes |
|
R2. Kolesar et al., "Creating Customer Value Through Industrialized Intimacy" (Selections) |
Resource |
monica |
|
Tue, 08/23/2011 - 3:23pm |
Yes |
|
R4. Hart et al., "The Profitable Art of Service Recovery" |
Resource |
monica |
|
Tue, 11/22/2011 - 6:17pm |
Yes |
|
L06. Person to Person (P2P), Tech Enhanced P2P, & Self-Service |
Class Meeting |
monica |
|
Mon, 09/19/2011 - 12:51pm |
Yes |
|
R7. Alimendinger & Lombreglia, "Four Strategies for the Age of Smart Services" (Selections) |
Resource |
monica |
|
Fri, 09/23/2011 - 4:33pm |
Yes |
