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R1. Kieliszewski et al., "A Service Practice Approach" (Selections)

Wed, 08/17/2011 - 11:02am — monica
Type: 
Reading
Citation: 
C. Kieliszewski et al, "A Service Practice Approach", Handbook of Service Science, 2010.
URI: 
http://www.springerlink.com/content/w304574t44565967/fulltext.pdf

Focus on:

  • "A practice-based approach" through "Transforming Practice"

If you're interested in using this method, read the Case study section as well, otherwise skim it.

Class Meeting(s) that list this Resource: 
Title Author Last updatesort icon
L10. Ethnography Continuum & Techniques (1 of 2) monica 2011/10/02 - 2:29pm