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L28R1. Brenda Dietrich & Terry Harrison, "Serving the Services", OR/MS Today, June 2006

Fri, 07/10/2009 - 23:32 — admin

Guide Questions:

  • How is service different from manufacturing?  How does this affect service businesses?
  • How can the OR model be applied to services and its supporting processes?  In what areas can these concepts be applied?
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