R3. Bitner et al., "Service Blueprinting: A Practical Technique for Service Innovation" (Selections) [Core Reading!] |
Resource |
monica |
|
Tue, 08/23/2011 - 3:25pm |
Yes |
R4. Kirienko et al., 2009 Final Project: "Crohnology MD" (Selections) |
Resource |
monica |
|
Tue, 08/23/2011 - 3:26pm |
Yes |
R2. DiFerdinando et al., "Taking Information into Your Own Hands" (Selections) |
Resource |
monica |
|
Tue, 08/23/2011 - 3:26pm |
Yes |
R3. Cook, "The Contribution Revolution: Letting Volunteers Build Your Business" (Selections) |
Resource |
monica |
|
Tue, 08/23/2011 - 3:26pm |
Yes |
R1. Neslin et al., "Challenges and Opportunities in Multichannel Customer Management" (Selections) |
Resource |
monica |
|
Tue, 08/23/2011 - 3:26pm |
Yes |
R2. Richter et al., "The Many Faces of Consistency in Cross-Platform Design" |
Resource |
monica |
|
Tue, 08/23/2011 - 3:27pm |
Yes |
R3. Huang, "Future Space: A New Blueprint for Business Architecture" |
Resource |
monica |
|
Tue, 08/23/2011 - 3:27pm |
Yes |
R2. Wakabayashi, "Japanese Farms Look to the 'Cloud'" |
Resource |
monica |
|
Tue, 08/23/2011 - 3:28pm |
Yes |
R2. Voss & Zomerdijk, "Innovation in Experiential Services" (Selections) |
Resource |
monica |
|
Tue, 08/23/2011 - 3:29pm |
Yes |
R4. Economist, "The Connected Car" |
Resource |
monica |
|
Tue, 08/23/2011 - 3:29pm |
Yes |