R2. DiFerdinando et al., "Taking Information into Your Own Hands" (Selections)
Sun, 08/14/2011 - 9:00am — monica
Type:
Reading
Citation:
B. DiFerdinando, E. Lesser, & T. Amit, "Taking Information into Your Own Hands", IBM Business Consulting Services, 2004.
Focus On:
Introduction p.1
Understanding the Need for Different Channels of Self-Service Delivery p.6-11
Conclusion p.16
Class Meeting(s) that list this Resource:
Title Author Last update 
L06. Person to Person (P2P), Tech Enhanced P2P, & Self-Service monica 2011/09/19 - 12:51pm
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