|
R1. Glushko & McGrath, "Document Engineering" Ch 9 (Selections) |
Resource |
monica |
|
Tue, 08/23/2011 - 3:38pm |
Yes |
|
R2. Goy et al., "Personalization in E-Commerce Applications" (Selections) |
Resource |
monica |
|
Tue, 08/23/2011 - 3:37pm |
Yes |
|
R3. Ash, "MoSCoW Prioritisation Briefing Paper" |
Resource |
monica |
|
Tue, 08/23/2011 - 3:37pm |
Yes |
|
R1. Adamavicius et al., "Personalization Technologies: A Process-Oriented Perspective" (Selections) |
Resource |
monica |
|
Tue, 08/23/2011 - 3:36pm |
Yes |
|
R1. Pruitt & Grudin, "Personas: Practice and Theory" |
Resource |
monica |
|
Tue, 08/23/2011 - 3:36pm |
Yes |
|
R3. Martin, "Sam's Club Personalizes Discounts for Buyers" |
Resource |
monica |
|
Tue, 08/23/2011 - 3:36pm |
Yes |
|
R4. Ross, "Verb-ish Models for Verbalization" |
Resource |
monica |
|
Tue, 08/23/2011 - 3:36pm |
Yes |
|
R1. Bitner et al., "Service Blueprinting: A Practical Technique for Service Innovation" [Core Reading!] |
Resource |
monica |
|
Tue, 08/23/2011 - 3:35pm |
Yes |
|
R2. Womack & Jones, "Lean Consumption" |
Resource |
monica |
|
Tue, 08/23/2011 - 3:35pm |
Yes |
|
R2. Glushko & McGrath, "Document Engineering" Ch 8 (Selections) |
Resource |
monica |
|
Tue, 08/23/2011 - 3:32pm |
Yes |
