R1. Glushko & McGrath, "Document Engineering" Ch 9 (Selections)
Wed, 08/17/2011 - 1:20pm — monica
Type:
Reading
Citation:
Robert J. Glushko & Tim McGrath, Chapter 9, "Document Engineering", MIT Press, 2005.
Focus On:
- p. 274-307
Think About:
- What are the different layers of abstraction in business processes? How are they important to service design?
- How can business processes be documented? What is the value of doing this?
- Why is it important to be familiar with different patterns of transactions and collaborations, including their corresponding business signals?
Class Meeting(s) that list this Resource:
Title Author Last update 
L19. Process Modeling (2 of 2) monica 2011/11/02 - 11:38am
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