R2. Womack & Jones, "Lean Consumption"
Wed, 08/17/2011 - 1:16pm — monica
Type:
Reading
Citation:
James P. Womack & Daniel T. Jones, "Lean Consumption", Harvard Business Review, March 2005.
Think About:
- How does looking at services as a process of consumption a relevant way of thinking?
- What are the principles of lean consumption? How can this be applied to the design of service systems?
Class Meeting(s) that list this Resource:
Title Author Last update 
L18. Process Modeling (1 of 2) monica 2011/10/31 - 11:40am
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