A user centered approach to designing, building,
  and implementing a

Digital Asset Management System

for the San Francisco Museum of Modern Art
      
Thoreau Lovell
Margo Dunlap

Joanna Plattner


IS213
 
Spring 2001


Site Contents



1. Project Proposal

2. Personas, Goals & Task Analysis


3. Scenarios, Comp-
etitive Analysis, &
Preliminary Design


4. Low-fi Prototype

5. First Interactive Prototype

5.1 Revised Interface Design

5.2 Prototype Overview


5.3 Screen Shots
5.4 Description




Presentation 03/22/01

Intro (for SFMOMA)

First Interactive Demo

Appendix

Vocabulary

Work Distribution


5. First Interactive Prototype


5.1 Revised Interface Design


Task Scenarios for 1st Interactive Prototype

Task Scenario 1: As Sophie, a curatorial assistant, you need to search for images for the planning of an exhibit called "Exits." You need to check on the existence of digital images for several art pieces.

  1. Search for art pieces using keyword "blue."
  2. Print list of art objects with thumbnails.
  3. Return to Home.

Task Scenario 2: As Robin, a multimedia content developer in the Education Department, you need access to digital image files of varying resolution quality for an interactive presentation in support the upcoming exhibit called, "Exits."

  1. Request use of a high resolution digital image of "blue" by Richard Diebenkorn.
  2. Request use of a low resolution digital image of "Blue Kerrig" by James Brooks.
  3. Go to your Image Request.
  4. Complete Image Request specifying due date April 1, 2001 and resolution quality.
  5. Return to Home.
  6. Review status of Image Request# IR789.

Task Scenario 3: You are a Digital Imaging specialist at SFMOMA and you spend virtually 100% of your time creating, documenting, and managing digital images. You process a high-volume of images and like to work quickly. Robin in Interactive Educational Technologies needs images of three Richard Diebenkorn prints for a project called California Arts Revisited. The Image Request for this job IR123. This scenario includes the following tasks:

  1. Review Image Request No.123 and answer the following questions: · Do master images exist, or will you have to create them?
    • What resolution image files are being requested?
    • When is the requested delivery date for the job?
  2. Following standard digitizing procedure, you created both Source and Browse class images for Image Request IR123.
    • Indicate that you created Source class images for all three paintings using CIA Source Class 3 settings. Save this information.
    • Indicate that you created Browse class images for all three paintings using CIA Browse Class 1 settings. Save this information.
    • For Tri-Color only, change the compression ratio to 4:1 for the Browse class images.
    • Save this information.
  3. Deliver the images requested on IR123.

Design Changes

Low-fi First Interactive

Single interface for:
a. Users & Creators
b. Standard & Advanced image requests.

Separated interfaces and added several screens to better support user tasks.

Liberal use of specialized terminology, links to help screens were ignored

Relegated specialized terms to new Advanced image request screen.

Vague navigation labels; were misunderstood more often than not

Simplified nav bar, made labels more task oriented

Unstructured search (like google), left one user uncertain about what to put in. He was fearful the result set would be too high.

Added explanatory text to basic search, added “Advanced search” to support search by attribute (artist, title, etc.)

Used a tabbed interface to distinguish “access” requests from “new digitiza-tion” requests.

Eliminated new digitization requests (for now) - a challenging problem!

Minimal feedback, no confirmation that an image request had been submitted

New confirmation screens for saving and submitting image requests.
No attempt to support image file distribution or pickup process. Added screen in support of image creator's "file delivery" task. (Not part of the current three scenarios).

Added screens in support of the image requestor's "file pickup" process. Users drill-down to image file directory via hyperlinks.

top

Storyboard   

5.2 Prototype Overview

The first interactive prototype of SFMOMA DAM supports key tasks for image creators and image users. The interface specifically supports search, requests for image access, and cataloging of new images.

The interface includes the following pages:

  • Home
  • Search
  • Search Results
  • Manage Image Requests
  • Image Request Form
  • Image Request Status
  • Image File Directory (file pickup)
  • Image Request Processing/Catalog Form
  • Image File Delivery Form

Items left out of Interactive Prototype
Groups/Portfolios/Projects
Museum staff currently create and manage customized groups of objects in Embark, the collections management system. We believe the concept of groups is a powerful feature that must be supported by the DAM system. Implementation has been tabled due to our unfamiliarity with the use and functionality of portfolios in Embark. We estimate that the implementation of DAM groups will resemble image requests.

Scrolling Search Results
The Interactive prototype includes one canned search result limited to four records. Longer search results will be displayed on multiple pages limited to ~10 hits per screen and will inform user of number of pages.

All Purpose Search
We modified Search to a quick search and advanced search. Quick Search limits queries to keywords including artist, title, and accession number. Advanced Search supports multiple word queries across multiple data fields.

Browse
Browse of objects and workflow items (such as image requests and groups) is tabled. Previous needs assessment for an information visualization project identified that users prefer specific queries on artist, title or accession id.

Request Digitization of Image
We modified Robin's task scenario to request use of existing images instead of the previous request for digitization. We are still debating whether an object record would exist in the DAM system if the object did not have an associated digital image. See discussion on Object Records vs. Image Records

Secondary Images
We provide a non-supported link to secondary images because it does not support the task scenarios.

Object Record We provide a non-functional screen for all object records because it does not support the task scenarios.

Imaging Guidelines and Standards
Not relevant to task scenarios.
top

Discussion Topics/ Outstanding Issues
Object Records vs. Image Records
Does the DAM system manage images or objects with associated images or all collection objects? The low-fi prototype forced users to drill down to an object record in order to access images. The emphasis on the object record presents an apparent conflict with the concept of image management. For now we've retained the emphasis on objects because of the relation of many images to one object.

Shopping Cart
The Image Request process is predicated on the shopping cart metaphor. Users must add images to their "cart" in order to request access to image files. This step may disrupt the fluency of using images that users see on the screen, but the project sponsors are intent on tracking digital image use through a gatekeeper role in the near term.

top

Tools

Tool Benefits

Problems/ Limits

Dreamweaver Allowed for rapid development of hardcoded pages, easy object/form manipulation, library "objects" reduced development time.

HTML Weirdness
Inconsistent formatting when viewed in browser.

 

Paper & Post-its

Endless hours of entertainment. Enabled quick iterative design.

White Board

Enabled quick iterative design.

Poor access to white boards in South Hall

Blackboard & Digital Camera

Enabled quick iterative design.

Artsconnected.com
Lunaimaging.com
Thinker.org

Reinforcement of design ideas.Access to images and basic metadata for hard coding content.

top


5.3 Screen Shots



top



5.4 Description of Interface

  • This interactive prototype is non-dynamic.
  • Optimally displayed in Explorer
  • All pages are hard coded to support specific user tasks included in the task scenarios.
  • Follow the task scenarios in the given order.
  • Enter recommended data in appropriate data fields.
  • Follow links.
  • Be prepared that some features are not currently supported.

Please review Vocabulary for assistance with technical vocabulary.

top