Powered by
Social Media Classroom
L19
L19R3. Steven D. Eppinger et al, "A Model-based Method for Organizing Tasks in Product Development", Research in Engineering Design, 1994
Fri, 07/10/2009 - 23:12 — adminGuide Questions:
- What do different patterns or arrangements of tasks in a design structure matrix say about the design process?
- How should the organization of design teams in a complex design effort relate to the arrangement of tasks in the DSM?
L19R2. James P. Womack & Daniel T. Jones, "Lean Consumption", Harvard Business Review, March 2005
Fri, 07/10/2009 - 23:12 — adminGuide Questions:
- How does looking at services as a process of consumption a relevant way of thinking?
- What are the principles of lean consumption? How can this be applied to the design of service systems?
L19R1. Mary Jo Bitner, Amy L. Ostrom & Felicia N. Morgan, "Service Blueprinting: A Practical Technique for Service Innovation", California Management Review, 2008
Fri, 07/10/2009 - 23:11 — adminGuide Questions:
- What is service blueprinting? How is it different from other process modeling techniques? Why is it important?
- What are the different components of service blueprint?
