|
R3. Glushko & McGrath, "Document Engineering" Ch 11 |
Resource |
monica |
|
Tue, 08/23/2011 - 3:32pm |
Yes |
|
R2. Frei, "Breaking the Trade-Off Between Efficiency and Service" |
Resource |
monica |
|
Tue, 08/23/2011 - 3:32pm |
Yes |
|
R1. Bitner, "Servicescapes: The Impact of Physical Surroundings on Customers and Employees" |
Resource |
monica |
|
Tue, 08/23/2011 - 3:32pm |
Yes |
|
R2. Kirsh, "The Intelligent Use of Space" |
Resource |
monica |
|
Tue, 08/23/2011 - 3:31pm |
Yes |
|
R3. Wiegers, "Usable Requirements: Habits of Effective Analysts" (Skim) |
Resource |
monica |
|
Tue, 08/23/2011 - 3:31pm |
Yes |
|
R1. Glushko & McGrath, "Document Engineering" Ch 7 (Selections) |
Resource |
monica |
|
Tue, 08/23/2011 - 3:31pm |
Yes |
|
R2. Shapiro et al., "Staple Yourself to an Order" |
Resource |
monica |
|
Tue, 08/23/2011 - 3:31pm |
Yes |
|
R1. Kirsh, "Multi-Tasking and Cost Structure: Implications for Design" |
Resource |
monica |
|
Tue, 08/23/2011 - 3:31pm |
Yes |
|
R2. Millen, "Rapid Ethnography: Time Deepening Strategoes for HCI Field Research" |
Resource |
monica |
|
Tue, 08/23/2011 - 3:30pm |
Yes |
|
R6. Cherbakov et al., "Impact of Service Orientation at the Business Level" (Selections) |
Resource |
monica |
|
Tue, 08/23/2011 - 3:30pm |
Yes |
