R1. Kirsh, "Multi-Tasking and Cost Structure: Implications for Design"

Type: 
Reading
Citation: 
David Kirsh, "Multi-Tasking and Cost Structure: Implications for Design", 2005.

Think About:

  • How could an ethnographic study of an unorthodox document, the Starbucks cup, inform the design of a service system?
  • How does Kirch expand the traditional "cost structure" model to fit the Starbucks cup?
  • How can cost-structure analysis inform the design of a service system?

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