R1. Kirsh, "Multi-Tasking and Cost Structure: Implications for Design"
Wed, 08/17/2011 - 11:28am — monica
Type:
Reading
Citation:
David Kirsh, "Multi-Tasking and Cost Structure: Implications for Design", 2005.
Think About:
- How could an ethnographic study of an unorthodox document, the Starbucks cup, inform the design of a service system?
- How does Kirch expand the traditional "cost structure" model to fit the Starbucks cup?
- How can cost-structure analysis inform the design of a service system?
Class Meeting(s) that list this Resource:
Title Author Last update 
L11. Ethnography Continuum & Techniques (2 of 2) monica 2011/10/05 - 11:19am
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