R2. Shapiro et al., "Staple Yourself to an Order"
Wed, 08/17/2011 - 11:43am — monica
Type:
Reading
Citation:
B. Shapiro et al., "Staple Yourself to an Order", Harvard Business Review, July-August 1992.
Think About:
- What does 'stapling yourself to an order' entail?
- What kind of issues can be discovered using this technique?
- How does this technique become relevant to service innovation and improvement?
Class Meeting(s) that list this Resource:
Title Author Last update 
L11. Ethnography Continuum & Techniques (2 of 2) monica 2011/10/05 - 11:19am
- Login to post comments
