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L20
L20R2. Robert J. Glushko & Tim McGrath, Chapter 9, "Document Engineering", MIT Press, 2005
Fri, 07/10/2009 - 23:14 — adminRead pages 274-307.
Guide Questions:
- What are the different layers of abstraction in business processes? How are they important to service design?
- How can business processes be documented? What is the value of doing this?
- Why is it important to be familiar with different patterns of transactions and collaborations, including their corresponding business signals?
L20R1. Robert J. Glushko & Tim McGrath, Chapter 4, "Document Engineering", MIT Press, 2005
Fri, 07/10/2009 - 23:13 — adminRead pp.119-127
Guide Questions:
- What are the differences between physical and conceptual views of the business, and how can they be used in the design of service systems?
- What is the value of having business reference models?
