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School of Information, UC Berkeley
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L13R4
L13R4. Carl Kessler & John Sweitzer, Chapter 4, "Outside-in Software Development", IBM Press, 2008
Fri, 07/10/2009 - 23:00 — admin
Read pp. 71-81, 88-90, 99-103
Guide Questions:
What is consumability?
How is consumability related to service quality evaluation?
How should this affect service design?
L13
L13R4