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L10
L10R3. Scott Cook, "The Contribution Revolution: Letting Volunteers Build Your Business", Harvard Business Review, October 2008
Fri, 07/10/2009 - 22:49 — adminGuide Questions
- What are strategic areas where user contribution systems could be placed?
- Why do users contribute?
- How are user contribution systems relevant in the design of service systems?
L10R2. Bickers, "Intelligent Design", Self-service How-to Guide
Fri, 07/10/2009 - 22:47 — adminGuide Questions
- What are the considerations in the development of self-service kiosks?
- What are important design questions that should be resolved during the planning stage?
- What are important aesthetic considerations in the design of the kiosks?
L10R1. Brigitte DiFerdinando, Eric Lesser, & Tomer Amit, "Taking Information into Your Own Hands", IBM Business Consulting Services, 2004
Fri, 07/10/2009 - 22:45 — adminGuide Questions
- How does self-service work in the company setting?
- What are the different things to consider in order to design a good self-service system?
- How do you ensure the successful deployment of self-service systems?
