L10R1. Brigitte DiFerdinando, Eric Lesser, & Tomer Amit, "Taking Information into Your Own Hands", IBM Business Consulting Services, 2004 | ISSD Fall 2009

L10R1. Brigitte DiFerdinando, Eric Lesser, & Tomer Amit, "Taking Information into Your Own Hands", IBM Business Consulting Services, 2004

Fri, 07/10/2009 - 22:45 — admin

Guide Questions

How does self-service work in the company setting?
What are the different things to consider in order to design a good self-service system?
How do you ensure the successful deployment of self-service systems?

Average:

L10
L10R1