|
R2. Kolesar et al., "Creating Customer Value Through Industrialized Intimacy" (Selections) |
Resource |
monica |
|
Tue, 08/23/2011 - 3:23pm |
Yes |
|
R4. Hart et al., "The Profitable Art of Service Recovery" |
Resource |
monica |
|
Tue, 11/22/2011 - 6:17pm |
Yes |
|
L02. Service Design Contexts |
Class Meeting |
monica |
|
Wed, 08/31/2011 - 2:10pm |
Yes |
|
R2. Wakabayashi, "Japanese Farms Look to the 'Cloud'" |
Resource |
monica |
|
Tue, 08/23/2011 - 3:28pm |
Yes |
|
Team 6 - iFindUC |
Project Group |
Anonymous |
|
Thu, 09/29/2011 - 12:55pm |
Yes |
|
L17. Team Touchbase |
Class Meeting |
monica |
|
Tue, 08/23/2011 - 9:59pm |
Yes |
|
R1. Ominsky et al., "User-Centered Design at IBM Consulting" |
Resource |
monica |
|
Tue, 08/23/2011 - 3:24pm |
Yes |
|
P2: Long-Term Parking Tab |
Trace |
monica |
TX: Example Project |
Tue, 09/27/2011 - 3:08pm |
Yes |
|
W5. Service Process Models & Blueprints Workshop |
Class Meeting |
monica |
|
Tue, 08/23/2011 - 10:02pm |
Yes |
|
A7. Ethnography (Grp) |
Assignment Instructions |
monica |
|
Wed, 10/12/2011 - 11:41pm |
Yes |
