|
R3. Wiegers, "Usable Requirements: Habits of Effective Analysts" (Skim) |
Resource |
monica |
|
Tue, 08/23/2011 - 3:31pm |
Yes |
|
SB4: Multiply Value |
Trace |
monica |
TX: Example Project |
Tue, 09/27/2011 - 5:03pm |
Yes |
|
R1. Chase & Apte, "History of Research in Service Operations" (Selections) |
Resource |
monica |
|
Tue, 08/23/2011 - 3:09pm |
Yes |
|
R3. Brechin, "Reconciling Market Segments and Personas" |
Resource |
monica |
|
Tue, 08/23/2011 - 3:41pm |
Yes |
|
R3. Bitner et al., "Service Blueprinting: A Practical Technique for Service Innovation" (Selections) [Core Reading!] |
Resource |
monica |
|
Tue, 08/23/2011 - 3:25pm |
Yes |
|
A8. Requirements and Use Cases (Grp) |
Assignment Instructions |
monica |
|
Tue, 10/18/2011 - 1:34pm |
Yes |
|
L07. Multi-Channel & Multi-Device Contexts |
Class Meeting |
monica |
|
Wed, 09/21/2011 - 11:28am |
Yes |
|
A6. Service Brainstorm (Grp) |
Assignment Instructions |
monica |
|
Wed, 09/28/2011 - 2:41pm |
Yes |
|
Team 3 - CfA Everywhere |
Project Group |
Anonymous |
|
Tue, 10/18/2011 - 5:26pm |
Yes |
|
L23. Iteration |
Class Meeting |
monica |
|
Tue, 11/15/2011 - 11:07am |
Yes |
