Syllabus & Readings Note: If you are connecting from a non-UCB IP address, you will need the Library Proxy Service to access many of these readings. Week 1 Jan 18 Introduction to User-Centered Design, the Design Lifecycle, and Usability Ben Shneiderman and Catherine Plaisant, Designing the User Interface : Strategies for Effective Human-Computer Interaction, New York; Addison-Wesley, 2004 Sections 1.1-1.4 Sections 2.1-2.3 Timo Jokela,  When Good Things Happen to Bad Products: Where are the benefits of usability in the consumer appliance market?, Interactions, Nov.-Dec. 2004 IBM Ease of Use [short excerpt]:  What is User Centered Design? Recommended Readings: Usability basics from usability.gov   Assignment 1: Naive Usability Assessment handed out. Due 25 January, 2005 Jan 20     Week 2 Jan 25 Planning and Design Shneiderman and Plaisant, Sections 3.1-3.4 Kelly Goto & Emily Cotler,   Web ReDesign 2.0, Berkeley; New Riders, 2005 Excerpts from Chapter 3: Define the Project Interactive Methods Table from Usability.Net usability first: Methods Overview JoAnn T. Hackos and Janice C.Redish. User and Task Analysis for Interface Design, New York: Wiley, c1998. ch 1, Intro to User and Task Analysis for Interface Design   Assignment 1: Naive Usability Assessment Due Jan 27 User and Task Analysis; Competitor Analysis Hackos and Redish ch 2, Thinking about Users Hugh Beyer and Karen Holtzblatt, Contextual Design, San Francisco; Morgan-Kaufman, 1998 Chapter 1 - Introduction Panel: Ethics in HCI, CHI 2001 Oliver K. Burmeister, "Usability Testing: Revisiting Informed Consent procedures for testing Internet sites", Australian Institute of Computer Ethics Conference, 11/12/2000. Goto and Cotler, Chapter 10:  Analyzing Your Competition Competitor analysis from Usability.net Also take a look at these links: Ethical Principles of Psychologists and Code of Conduct 2002; see especially sections on Privacy and Confidentiality. STC usability SIG on ethics UC Berkeley Committee for the Protection of Human Subjects Introduction to Video   Week 3 Feb 1 CPHS forms Introduction to Video   Feb 3 User and Task Analysis Hackos and Redish ch 3, Thinking about Tasks ch 4, Thinking about the Users' Environment   Assignment 2: Interviewing handed out. Due 15 February, 2005 Week 4 Feb 8 Intro to Ethnographic Methods in HCI Blomberg, J., Burrell, M., Guest, G. An ethnographic approach to design. In Jacko J. A., Sears A. (eds.). The Human-Computer Interaction Handbook: Fundamentals, Evolving Technologies and Emerging Applications. Lawrence Erlbaum Associates, Inc.: Mahwah, New Jersey, 2003. David R. Millen. Rapid ethnography: time deepening strategies for HCI field research. Conference proceedings on Designing interactive systems : processes, practices, methods, and techniques: processes, practices, methods, and techniques. ACM, 2000.     Feb 10 Interviewing Robert S. Weiss, Learning from Strangers - The Art and Method of Qualitative Interview Studies, New York: The Free Press, 1994 Chapter 3 - Preparation for Interviewing Chapter 4 - Interviewing - Part 1 Chapter 4 - Interviewing - Part 2 - Examples of Interviewing Chapter 5 - Issues in Interviewing   Project Descriptions due Week 5 Feb 15 In-Class Discussion of Projects   Assignment 2: Interviewing Due Feb 17 Focus Groups David L. Morgan, Focus Groups as Qualitative Research, Sage, 1988; pp. 53-71, Conducting and Analyzing Focus Groups. Krueger, Richard A., Focus Groups, 2nd ed. Sage, 1994; "Asking questions in a focus group." pp. 53-69 Rosenbaum, et. al., Focus Groups in HCI: Wealth of Information or Waste of Resources, CHI 2002 Recommended Readings: Set of articles on focus groups Online focus groups:pro and con   Week 6 Feb 22 Observation & Surveys Mike Kuniavsky, Observing the User Experience: A Practitioner's Guide to User Research, San Francisco, Morgan-Kaufman, 2003. Chapter 11: Surveys Recommended Readings: P.J. Blignaut, Computerized Self-Administered Questionnaires on Touchscreen Kiosks: Do They Tell the Truth?   Feb 24 Surveys Shneiderman, Section 4.4 Dillman,Don A. and Leah Melani Christian, Survey Mode as a Source of Instability in Responses across Surveys, Field Methods, February 2005 Dillman,Don A. (2000) Mail and Internet Surveys: the Tailored Design Method, 2nd ed. Wiley. chs. 2-3; 5. The rest of the book is recommended. Web-based surveys: Dillman, Don, and Dennis K. Bokwer. The web questionnaire challenge to survey methodologists. Please looks through each of the links found on this page for example surveys: Survey resources from usabilitynet.org   Week 7 Mar 1 Scenarios and Personas Rashmi Sinha, Persona Development for Information-rich Domains, CHI 2003 Pruitt, John and Grudin, Jonathan. Personas: Practice and Theory. 2002. Kentaro Go and John M. Carroll, The Blind Men and the Elephant: Views of Scenario-Based System Design, Interactions, Nov.-Dec. 2004 Cooper, A. (1999). The inmates are running the asylum. Indianapolis: Sams. ch 11: Designing for people. What is a scenario? from Information & Design. Nokia Personas In-Class Project Progress Reports Mar 3 Principles of Usability Testing and Measurement Rubin, Jeffrey, Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests. Wiley, 1994 (Rubin) Readings TBA Babbie, Earl R. (2001) The Practice of Social Research, 9th ed., Wadsworth. Chapter 5: Conceptualization, operationalization, and measurement (or equivalent chapter from another social research methods text). Robert Opaluch, "Usability Metrics". In Ratner, Julie, ed. Human Factors and Web Development, 2nd ed. Lawrence Erlbaum, 2003. p. 101-144. Recommended Readings: General Concepts of Usability Testing   Week 8 Mar 8 Usability Testing & Remote Testing Continue with Rubin reading Susan Dray and David Siegel, Remote Possibilities: International Usability Testing at a Distance, Interactions, Mar.-Apr. 2004 Remote Online Usability Testing: Why, How, and When to Use It by Dabney Gough and Holly Phillips IBM, Experience remote usability testing, Part 1 Recommended Readings: Remote Moderated Usability: What, Why, and How An Empirical Comparison of Lab and Remote Usability Testing of Web Sites (PDF) by Tom Tullis et al, 2002 Goto and Cotler, Chapter 8: Testing for Usability Shneiderman, Section 4.3 Usability Testing and Laboratories   Assignment 3: Surveys handed out Due March 17 Assignment 4: Heuristics handed out Due March 31 Mar 10     Week 9 Mar 15 Expert Inspection: Heuristics Evaluation & Cognitive Walk-thrus Muller, Matheson, Page, and Gallup, Participatory Heuristic Evaluation, Interactions, Sep.-Oct., 1998 Mack & Nielsen, "Executive Summary," and Nielsen, Jakob, "Heuristic Evaluation," in Nielsen and Mack, Usability Inspection Methods, Wiley and Sons, 1994: chs 1 &r 2 AND pp. 105-118 Nielsen's 10 Usability Heuristics Instone on Site Usability Evaluation and Site Usability Heuristics for the Web First principles, AskTog International standards for HCI and usability Recommended Readings: Usability Heuristics for Rich Internet Applications Hereustic Evaluation of Ambient Displays Skim the appendices of  :  Helen Constantinides and Jenni Swenson, Credibilty & Medical Web Sites: A Literature Review   Mar 17   Assignment 3: Surveys Due Spring Break Mar 22 Don't party too hard: It may be SPRING BREAK and all, but you still have Final Projects to work on. :-)     Mar 24     Week 10 Mar 29 Analyzing & Presenting Findings Kuniavsky, Chapter 17: Reports and Presentations (excerpt) AND revisit  How to Analyze Survey Responses from Chapter 11 Rubin, Chapter 10 AskTog, 2001: How to Deliver a Report Without Getting Lynched     Mar 31   Assignment 4: Heuristics Due Week 11 Apr 5 Guest Speaker - Mary Hodder     Apr 7 No Class     Week 12 Apr 12 CHI Reports     Apr 14 Credibility B.J. Fogg, How Do Users Evaluate the Credibilty of Web Sites?, ACM, 2003 READ ONLY pp. 1-20 of  :  Helen Constantinides and Jenni Swenson, Credibilty & Medical Web Sites: A Literature Review Web credibility: Evaluating Web Pages, UC Berkeley Library Web Credbility Guidelines, Stanford Web Credbility Project     Week 13 Apr 19 Universal Usability Aaron Marcus, Universal, ubiquitous, user-interface design for the disabled and elderly, Interactions, Mar.-Apr. 2003 Schneiderman, Section 1.5 W3C Quick tips W3C web accessibility initative W3C Web Content Accessibility Guidelines 1.0 Jacob Neilsen, International Web Usability Testing Offshore Usability Evers, Vanessa. Cross-cultural applicability of user evaluation methods: a case study amongst Japanese, North-American, English and Dutch users, CHI '02 Section 508 standards Skim through these links - very useful and informative: Design/usability for children Usability for young and old: STC Usability SIG Resources on accessible web design including LOTS about color/color blindness Bobby for testing sites Good links on accessibility from usability.gov Alliance for technology access, How to design accessible sites Screen-readers: Jaws and Window-Eyes Screen magnifier: ZoomText Accesibility videos     Apr 21 GUEST SPEAKER - TBA     Week 14 Apr 26 Wrap-up and Project Presentations     Apr 28     Week 15 May 3 Project Presentations     May 5     Week 16 May 10 No Class     May 12