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Raw Data from Low-fi Prototyping
Subject 1
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Subject 1: Task 1 |
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Screen |
Action |
Notes |
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A |
Spends some time looking at interface. Sees Search box and Browse by Course pull down menu. Clicks on 214 from pull down menu. |
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B |
Clicks GUI Bloopers. |
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D |
Finds the lowest price |
1. Book Detail View should say in which course the book is required (213, 214) 2. Thinks seller names are clickable. Doesn't see "Go to Book" button. |
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G |
Fills out comments. Wants to know if book is marked up. |
1. User sends a message to all sellers, not just one prospect. 2. User would "buy" book just to hold it in case other prospects don't go through. User notes that he can reserve books by lying. 3. Wants to see all the books being sold by a particular seller. 4. Wants button to say "Send message to seller" instead of "Contact seller." |
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I |
Reads the confirmation screen. User hits the browser Back button until he gets to home. |
1. Doesn't like how the book may not be available. Wants to know if the book is already gone. 2. Doesn't see "Go back to home" link from the confirmation screen. Uses Back button instead. |
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A |
Picks 213 from pull down menu. |
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B |
From 213-class view, clicks Organization of Information. |
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D |
Clicks on "Yvonne" to buy book. |
User does not see "Go to Book" button. |
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G |
Starts to fill out form but doesn't finish. User clicks BACK button to see if he can buy both previous and current book from one seller, Yvonne. |
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D |
Tries to see if he can see complete list of books sold by Yvonne. |
User wants to bargain between sellers. |
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G |
Fills out form. |
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Subject 1: Task 2 |
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Screen |
Action |
Notes |
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A |
Types "GUI Bloopers" in search box. |
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K. |
Clicks book title from search results. |
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D. |
Looks at all sellers. Sends buy message to all sellers. |
User wants to bargain among the sellers. |
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Subject 1: Task 3 |
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Screen |
Action |
Notes |
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A |
Clicks "Sell Books" icon. |
Read only the first words of the icon labels: Buy, Sell, Edit. Make these words in bigger or different font. |
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L |
New customer, so create a new account. |
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O |
Uses Hotmail email address to create account. Easy to remember password. |
Doesn't want to use his normal email address in case of spam. |
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P |
Reads confirmation screen. |
1. Wants assurance for what happens if he forgets password. 2. Doesn't like password hint. 3. Thinks he will forget account info every semester. 4. When does book posting expire? |
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E |
Picks book title from list. |
1. Doesn't like how he can't type book title. 2. How about difference between textbook and problem solution texts? |
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C |
Fills out form. |
1. Wants Sell Form to have default values for his name and email. 2. Wants to see "price negotiable" from the seller chart. 3. Doesn't like the text on button, "Post." Recommends "Try to Sell" or "$." |
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J |
Reads confirmation screen. |
1. Wants reminder emails to hound him if he has sold the book. 2. Have a link on a confirmation screen that says, "Want to buy another" that goes to book title list. 3. User doesn't see search box in upper left corner. |
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A |
Clicks "Shop for Books" icon. |
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F |
Picks title from list. |
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D |
Chooses to send messages to all sellers. |
Wants to know how badly he needs the textbook. Urgency would affect whether he would buy a more expensive textbook. |
Comments
� Likes how he doesn't have to type too much
� Wants function to broadcast a message to all sellers
� Hates using Back button to return Home
� Wants to click on seller name, not on the button, "Get this Book"
� Wants to bargain, even if looks like a shmuck
Subject 2
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Subject 2: Task 1 |
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Screen |
Action |
Notes |
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A |
Clicks on "Shop for Books." |
User does not see Browse by Course on the main page. |
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D |
Sees title list and thinks he is in dead end. Clicks Back button to return Home. |
User does not see Browse by Course on the book title list. (Maybe repeat Browse by Course link on buy book main page.) |
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A |
Chooses 213 from pull down menu. |
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B |
Clicks GUI Bloopers. |
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D |
Finds lowest price. Writes down price on index course. Chooses 214 from pull down menu. |
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B |
Clicks on Organization of Information. |
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D |
Finds lowest price. Writes down price on index card. |
User would click on links to Amazon.com and BN.com if he sees that the used prices aren't good. |
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Subject 2: Task 2 |
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Screen |
Action |
Notes |
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A |
Types "GUI Bloopers" in search box. |
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K |
Clicks GUI Bloopers. |
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D |
Buys from Shirley. |
Does "Go to Book" button go to shopping car or contact information? |
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G |
Fills out form. |
Is there a place to enter the edition of book? |
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I |
Clicks on "Continue buying books." |
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Subject 2: Task 3 |
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Screen |
Action |
Notes |
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A |
Clicks on "Sell Books" icon. |
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L |
New customer - create new account. |
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O |
Fills out form to create a new account. |
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P. |
Clicks on "Continue selling books" link. |
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E. |
Clicks Understanding Networked Applications. |
User does not click "Go to Book" icon. Thinks the titles are listed as hyperlinks, not inside a scroll list. |
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C |
Fills out sell form. Doesn't enter phone number. "Good." $40. Comments: 1st edition, and how long he has owned the book. |
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J |
Types "Usability Engineering" in search box. |
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K |
Click on Usability Engineering. |
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D |
Buys from Shirley. |
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G. |
Fills out buy form. Doesn't enter comments. Clicks "Contact seller" button. |
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I |
Reads confirmation screen. Clicks Back button. |
Wants to go back to sellers. Hits Back button. Want to send email to other sellers. |
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D |
Clicks on Mary. |
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G |
Fills out buy form. Comments: Shirley is selling the book for $ ___. Can you lower your price? |
There is no logout on the site. |
Comments
� Simple to use.
� Likes three main icons. Doesn't see Search or pull down menu.
� Wants to login right away from main page. Wants to logout.
� Wants to see ISBN in the book information.
� Wants to see edition number and publisher.
� Wants to see any review or content about book after the prices and seller information. Wants to see prices right away.
� If price difference is miniscule (less than $5), user would prefer to buy more expensive book if condition is better. Max threshold for price: 2/3 price of original.
� Wants checkboxes next to seller names and a button that says "Contact checked sellers."
� Change wording in Screen L, account confirmation. Doesn't like the word "customer" since customers usually buy, not sell.
� Wants images of book covers in right panel
� Wants to see disclaimer about privacy while he creates account.
� Wants to have options about getting email news from BESS.
� User would sign up for service for email notification when the book he is looking for has been posted to BESS.
Subject 3
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Subject 3: Task 1 |
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Screen |
Action |
Notes |
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A |
Reads intro on home page. Clicks "Shop for Books" icon. |
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F |
Thinks he hit dead end. Clicks Back button to return Home. |
Doesn't see Browse by Course pull down menu. |
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A |
Chooses 213 from pull down menu. |
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B. |
Clicks GUI Bloopers. |
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D |
Looks at comparison prices. Debates whether he wants to buy from Half.com or SIMS people. Chooses to buy from Half.com. Next, chooses 214 from pull down menu. |
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B |
Clicks Organization of Information. |
Unclear what "Number of Responses" means. |
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D. |
Finds cheapest price. Clicks on "Get this book" button. |
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Subject 3: Task 2 |
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Screen |
Action |
Notes |
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A |
Clicks on "Sell Your Books." |
Not clear what "Edit/Delete Posting" means. |
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E. |
Clicks on GUI Bloopers and then "Go to Book. |
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C* |
Wrong turn. User misinterpreted task. Turn around! |
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A |
Clicks "Shop for Books." |
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F |
Clicks on GUI Bloopers and then "Go to Book." |
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D. |
Clicks "Get this Book" from Yvonne. |
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G |
Fills out form, including comments. |
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I |
Looks confused about confirmation message. |
Is this an auction? Has initial impression of auction. Doesn't know whether he is obligated to buy. Wording is tricky -- action is not a "buy." User expected to see credit card information. |
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Subject 3: Task 3 |
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Screen |
Action |
Notes |
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A |
Clicks "Sell Your Books." |
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L |
New customer -- create new account. |
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O. |
Fills out form. |
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P |
Confused about confirmation text. NOT "this email..." Clicks "Continue selling books." |
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E |
Chooses Understanding Networked Applications from book list. Clicks "Go to Book" button. |
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C |
Fills out form: Name, email, phone, $25, good condition, no comments. |
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J |
Clicks "Back to home." |
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A |
Clicks "Shop for Books." |
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F |
Chooses Usability Engineering from book list and then clicks "Go to Book" button. |
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D |
Buys from Shirley. |
Clicks Shirley's name as well as "Get This Book" button. |
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G. |
Fills out form, including comments. |
Is price negotiable? Should make this clear in chart and Buy Book form. |
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A |
Back to home. |
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Comments
� User used information about other sellers' prices to determine his asking price.
� "Look for sellers" confused with "Sell your books" icon. User expected to see what others were selling and then buy from that screen.
� Likes how screens flow. Likes to see competitive prices on right panel. Natural tasks.
� Got confused with why browse by course name is hidden from book title list.
Copyright © 2001 Chan, Eklund, and Trombley. All rights reserved.