L4R2. Susan Meyer Goldstein et al, "The Service Concept: The Missing Link in Service Design Research?", Journal of Operations Management, 2002 | ISSD Fall 2009

L4R2. Susan Meyer Goldstein et al, "The Service Concept: The Missing Link in Service Design Research?", Journal of Operations Management, 2002

Fri, 07/10/2009 - 21:27 — admin

Guide Questions

What are the four dimensions of the service concept?
What is the relationship between the service concept and the design of service systems?
How is the service concept used in the design of recovery systems?

Average:

L4
L4R2