L13R2. Claudio Pinhanez, "A Service Science Perspective for Interfaces", ACM Symposium on Human Factors in Computing Systems, 2008 | ISSD Fall 2009

L13R2. Claudio Pinhanez, "A Service Science Perspective for Interfaces", ACM Symposium on Human Factors in Computing Systems, 2008

Fri, 07/10/2009 - 22:57 — admin

Guide Questions:

What are the inherent differences between online service applications and other types of service encounters (person-to-person, technology-enabled encounters, etc)?
What are the characteristics of service applications that have corresponding implications in their HCI design?
What design principles can you derive from addressing these characteristics?

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L13
L13R2