L11R2. Robert J. Glushko & Tim McGrath, Chapter 1, "Document Engineering", MIT Press, 2005
Fri, 07/10/2009 - 22:51 — admin
Read pp. 17-26
Guide Questions:
- How is the exchange of documents relevant to service systems?
- How do you ensure the successful exchange of documents?
- What advances in standards or in technology are helpful in ensuring this success?