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L7
L7R2. Mark Ominsky, Kenneth Stern, & James Rudd, "User-Centered Design at IBM Consulting", International Journal of Human-Computer Interaction, 2002
Fri, 07/10/2009 - 22:06 — admin
Guide Questions
- What are the key concepts of the methodology created by IBM?
- What is the relationship between the methodology and usability?
- How does rapid prototyping fit into the methodology?
L7R1. Frances Frei, "Breaking the Trade-Off Between Efficiency and Service", Harvard Business Review, November 2006
Fri, 07/10/2009 - 22:05 — admin(This reading might seem a little odd or out of place, but my goal is to give you a broader perspective of the kinds of things you might want to manipulate in a service system design. This paper contrasts with the IBM UCD one for this lecture, which focused on techniques for designing an information system in a narrower traditional sense.)
Guide Questions
- What are the different areas where variability affects service delivery?
- What are the tradeoffs in either reducing or accommodating variability?
- Why is it important to conside
