ISSD Fall 2009
School of Information, UC Berkeley
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L15R2
L15R2. Benson P. Shapiro, V. Kasturi Rangan & John J. Sviokla, "Staple Yourself to an Order", Harvard Business Review, July-August 1992
Fri, 07/10/2009 - 23:04 — admin
Guide Questions:
What does 'stapling yourself to an order' entail?
What kind of issues can be discovered using this technique?
How does this technique become relevant to service innovation and improvement?
L15
L15R2