ISSD Fall 2009
School of Information, UC Berkeley
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L15R1
L15R1. Robert J. Glushko & Tim McGrath, Chapter 11, "Document Engineering", MIT Press, 2005
Fri, 07/10/2009 - 23:04 — admin
Guide Questions:
What is the concept of document ethnography, and how does it differ from more general ethnography?
How can this concept be used in service design?
L15
L15R1