|
R1. Chase & Apte, "History of Research in Service Operations" (Selections) |
Resource |
monica |
|
Tue, 08/23/2011 - 3:09pm |
Yes |
|
R1. Glushko & McGrath, "Document Engineering" Ch 10 (Selections) EDIT |
Resource |
monica |
|
Tue, 08/23/2011 - 3:39pm |
Yes |
|
R1. Glushko & McGrath, "Document Engineering" Ch 7 (Selections) |
Resource |
monica |
|
Tue, 08/23/2011 - 3:31pm |
Yes |
|
R1. Glushko & McGrath, "Document Engineering" Ch 9 (Selections) |
Resource |
monica |
|
Tue, 08/23/2011 - 3:38pm |
Yes |
|
R1. Glushko & Tabas, "Designing Service Systems by Bridging the Front Stage & Back Stage" [Core Reading!] |
Resource |
monica |
|
Tue, 08/23/2011 - 3:23pm |
Yes |
|
R1. Glushko, "Information vs Interaction" |
Resource |
monica |
|
Fri, 09/16/2011 - 11:53am |
Yes |
|
R1. Glushko, "Seven Contexts for Service System Design" [Core Reading!] |
Resource |
monica |
|
Tue, 08/23/2011 - 3:11pm |
Yes |
|
R1. Jan Kettenis, "Getting Started with Use Case Modeling" |
Resource |
monica |
|
Thu, 10/13/2011 - 9:44am |
Yes |
|
R1. Kessler & Sweitzer, "Outside-in Software Development" Ch 2 |
Resource |
monica |
|
Tue, 08/23/2011 - 3:12pm |
Yes |
|
R1. Kessler & Sweitzer, "Outside-in Software Development" Ch 3 |
Resource |
monica |
|
Tue, 08/23/2011 - 3:13pm |
Yes |
