|
A4. Stakeholder Analysis and Risk Assessment (Grp) |
Assignment Instructions |
monica |
|
Tue, 08/23/2011 - 4:22pm |
Yes |
|
A10. Service Blueprint or Process Model (Grp) |
Assignment Instructions |
monica |
|
Mon, 11/07/2011 - 4:22pm |
Yes |
|
A2. The BART Service System (Ind.) |
Assignment Instructions |
monica |
|
Thu, 08/25/2011 - 11:09am |
Yes |
|
The Death Of The Impulse Shopper |
Blog entry |
seanchen |
|
Tue, 11/22/2011 - 1:02am |
Yes |
|
L26. Quality in Operation & Evaluation |
Class Meeting |
monica |
|
Mon, 11/28/2011 - 1:12pm |
Yes |
|
L12. Design Process |
Class Meeting |
monica |
|
Mon, 10/10/2011 - 12:01pm |
Yes |
|
L21. User/Customer Models & Personas |
Class Meeting |
monica |
|
Tue, 11/08/2011 - 10:33am |
Yes |
|
L05. Service Encounters & Touch Points |
Class Meeting |
monica |
|
Wed, 09/14/2011 - 12:04pm |
Yes |
|
W4. Requirements & Use Cases Workshop |
Class Meeting |
monica |
|
Tue, 10/11/2011 - 2:41pm |
Yes |
|
L16. Personalization & Customization |
Class Meeting |
monica |
|
Mon, 10/24/2011 - 11:08am |
Yes |
