|
L21. User/Customer Models & Personas |
Class Meeting |
monica |
|
Tue, 11/08/2011 - 10:33am |
Yes |
|
R1. Glushko & McGrath, "Document Engineering" Ch 7 (Selections) |
Resource |
monica |
|
Tue, 08/23/2011 - 3:31pm |
Yes |
|
P3: Hide address until purchase |
Trace |
monica |
TX: Example Project |
Tue, 09/27/2011 - 3:30pm |
Yes |
|
A5. Research for Service Brainstorm (Ind.) |
Assignment Instructions |
monica |
|
Tue, 08/23/2011 - 4:21pm |
Yes |
|
R1. Pruitt & Grudin, "Personas: Practice and Theory" |
Resource |
monica |
|
Tue, 08/23/2011 - 3:36pm |
Yes |
|
R1. Glushko & Tabas, "Designing Service Systems by Bridging the Front Stage & Back Stage" [Core Reading!] |
Resource |
monica |
|
Tue, 08/23/2011 - 3:23pm |
Yes |
|
R3. Holzinger, "Usability Engineering Methods for Software Engineers" |
Resource |
monica |
|
Tue, 08/23/2011 - 3:24pm |
Yes |
|
L05. Service Encounters & Touch Points |
Class Meeting |
monica |
|
Wed, 09/14/2011 - 12:04pm |
Yes |
|
R6. Cherbakov et al., "Impact of Service Orientation at the Business Level" (Selections) |
Resource |
monica |
|
Tue, 08/23/2011 - 3:30pm |
Yes |
|
Team 2 - Green Data (Lu Chen, Michael Hintze, Walter Koning) |
Project Group |
Anonymous |
|
Fri, 09/30/2011 - 11:50pm |
Yes |
