| Lecture | L.23 Context-Aware Context (11/17) | ekaterin |
| Lecture | L.24 Iteration (11/22) | ekaterin |
| Lecture | L.25 Quality - Evaluation & Operation [1] (11/24) | ekaterin |
| Lecture | L.27 Design Patterns [1] & [2] (CANCELED) | ekaterin |
| Lecture | L.28 Final Project Presentations [1] (12/06) | ekaterin |
| Lecture | L29. Final Project Presentations [2] (12/08) | ekaterin |
| Collaborative Work Session | CS2. Project Concepts & Service Brainstorm (9/27 6-7pm) | ekaterin |
| Collaborative Work Session | CS3. Ethnographies (10/13 6-7:30pm) | ekaterin |
| Collaborative Work Session | CS4. Prototypes (11/17 5-7pm) | ekaterin |
| Assignment | A2. Individual Assignment 2 - The BART Service System | ekaterin |
| Assignment | A3. Group Assignment 1 - Project Concept/Charter | ekaterin |
| Assignment | A4. Individual Assignment 3 - Research for Service Brainstorm | ekaterin |
| Assignment | A5. Group Assignment 2 - Service Brainstorm | ekaterin |
| Assignment | A6. Group Assignment 3 - Ethnography | ekaterin |
| Assignment | A7. Group Assignment 4 - Requirements and Use Cases | ekaterin |
| Assignment | A8. Individual Assignment 4 - Take-Home Midterm | ekaterin |
| Assignment | A9. Group Assignment 5 - Service Blueprint / Process Modelling | ekaterin |
| Assignment | A10. Group Assignment 6 - Prototyping | ekaterin |
| Assignment | A11. Group Assignment 7 - Final Report | ekaterin |
| Assignment | A12. Group Assignment 8 - Final Presentation | ekaterin |
| Lecture | L.26 Course Retrospective (11/29) | jvoytek |
