| Lecture | L5. Information-Intensive Case Studies (09/15) | ekaterin |
| Lecture | L.21 Multi-device Context (11/10) | ekaterin |
| Assignment | A7. Group Assignment 4 - Requirements and Use Cases | ekaterin |
| Lecture | L8. Service Encounters / Touch Points (09/27) | ekaterin |
| Lecture | L.24 Iteration (11/22) | ekaterin |
| Assignment | A10. Group Assignment 6 - Prototyping | ekaterin |
| Lecture | L.11 Self-Service (10/06) | ekaterin |
| Lecture | L.28 Final Project Presentations [1] (12/06) | ekaterin |
| Lecture | L.14 Requirements & Use Cases [2] (10/18) | ekaterin |
| Collaborative Work Session | CS3. Ethnographies (10/13 6-7:30pm) | ekaterin |
| Lecture | L.17 User / Customer Models & Personas (10/27) | ekaterin |
| Assignment | A3. Group Assignment 1 - Project Concept/Charter | ekaterin |
| Lecture | L4. Stakeholders/POV (09/13) | ekaterin |
| Lecture | L.20 Multichannel Context (11/08) | ekaterin |
| Assignment | A6. Group Assignment 3 - Ethnography | ekaterin |
| Lecture | L7. The Design Process [2] (09/22) | ekaterin |
| Lecture | L.23 Context-Aware Context (11/17) | ekaterin |
| Assignment | A9. Group Assignment 5 - Service Blueprint / Process Modelling | ekaterin |
| Lecture | L10. Ethnography Continuum & Techniques [2] (10/04) | ekaterin |
| Lecture | L.27 Design Patterns [1] & [2] (CANCELED) | ekaterin |
| Assignment | A12. Group Assignment 8 - Final Presentation | ekaterin |
| Lecture | L13. Requirements & Use Cases [1] (10/13) | ekaterin |
| Collaborative Work Session | CS2. Project Concepts & Service Brainstorm (9/27 6-7pm) | ekaterin |
| Lecture | L.16 Quality - Design (10/25) | ekaterin |
| Assignment | A2. Individual Assignment 2 - The BART Service System | ekaterin |
