McInterface
User
Interface Design & Development Project
SIMS 213, Spring 2001
:
Linda
Harjono, Saifon Obromsook, John Yiu Chi Wai
|
McInterface
|
| Summary Report | Assignments | Prototypes | Presentations | Team | Vocabulary | Workload Distribution |
Observation
Guideline Questions:
How
long is the order taking process (from when the customer reach the counter
to when he or she pays)?
What
are some of the popular orders?
Do
customers make any special requests? How often?
What
is the menu? How easy is it to read?
Interview
Questions: Interviewees'
Characteristics Where
are you originally from?
How
often do you go to McDonald’s?
What
is your occupation?
When
do you go? Lunch, breakfast, or dinner?
Food What
are your favorite orders?
Do
you usually have special requests? If so, have you ever had difficulties
with that?
Information
Display What
do you like and don’t like about the menu display?
What
information do you need to know before ordering?
Do
you want to see the pictures of the food?
Do
you usually want to know about nutrition and calories?
Do
you care much about promotions, specials, or happy meal toys?
Ordering What
do you like or don’t like about ordering food at McDonald's?
Do
you often have to repeat what you have told the cashier? Or have a hard
time understanding him/her?
Payment What
is your preferred method of payment? Why?
Would
you like to be able to pay with smart cards if it there is an option to
do so?
Adoption
of the New System
(After telling them about it) Will
you be interested in using this system? Why or why not?
Do
you have any other suggestions?
Appendix
A
Observation
Guidelines and Interview Questions