McInterface
User Interface Design & Development Project
SIMS 213, Spring 2001

: Linda Harjono, Saifon Obromsook, John Yiu Chi Wai

Summary Report | Assignments | Prototypes | Presentations | Team | Vocabulary | Workload Distribution

Heuristic Evaluation of McInterface

Summary Table

Compilation of problems and ratings

The following table lists all of the violations identified in the individual heuristic evaluations, and shows how they were combined.

For each violation, the problem number, violated guideline number(s), and severity rating as initially identified by each evaluator are shown (LD = Linda Duffy, JAF = Jean-Anne Fitzpatrick, SKJ = Sonia Klemperer-Johnson, JR = James Reffell). When a particular violation was not identified by a specific evaluator, the cell does not contain a number.

In addition to the individual severity ratings, the severity rating agreed on by the group of evaluators is shown in the column labeled "Final".

Note that some violations were determined to be limitations of the prototype, rather than design issues, based on the documentation provided by the designers. These violations were assigned a final severity rating of zero. In a few cases, violations were determined to be equivalent to previous items. In these cases, no severity rating is given and the violation is not included in the summary statistics.

For reference, the individual heuristic evaluations on which this compilation is based are available in MS word format.

Problem Number
Guideline(s) Violated
Rating
Description
V#
LD
JAF
SKJ
JR
LD
JAF
SKJ
JR
LD
JAF
SKJ
JR
Final
1
1
1
1
-
1
6
2
-
2
2
2
-
3
Start page does not give context for system
2
2
2
-
-
2
6
-
-
3
3
-
-
3
All meal options not visible / method for selecting different menu screens unclear
3
3
-
-
-
-
2
-
-
3
-
-
-
0
Menu is missing chicken items (Limitation of the prototype)
4
4
-
-
-
-
2
-
-
3
-
-
-
0
Menu is missing dessert items (Limitation of the prototype)
5
5
-
-
-
-
-
-
-
-
-
-
-
-
Left toolbar menu unclear (Equivalent to V#2)
6
6
15
-
4
5
-
-
5
2
-
-
3
2
User can check out with no orders / $0.00 worth of orders.
7
7
-
-
-
-
-
-
-
-
-
-
-
-
Quantity of zero can be selected when ordering (Equivalent to V#6)
8
8
-
-
-
4
-
-
-
2
-
-
-
2
Happy Meal preview inconsistent wth other food links.
9
9
5
7
3
4,1
-
4
4
2
0
1
2
0
Initially displayed page is not consistent (Limitation of the prototype)
10
10
-
1
6
-
-
1, 6
2
-
-
4
3
Items ordered not visible at all times.
11
11
6
-
-
2
2
-
-
2
2
-
-
2
System flow does not match McDonald's cashier flow.
12
12
-
16
-
2
-
2
-
2
-
3
-
0
Menu is missing condiment options (Limitation of the prototype)
13
13
1
-
-
10
-
-
-
1
-
-
-
-
System has no help (Equivalent to V#1)
14
14
-
-
-
2
-
-
-
1
-
-
-
1
Separate "Extra Value Meal" and "Click on picture" labels.
15
15
-
-
-
2
-
-
-
1
-
-
-
0
Menus should have unique graphic for each item (Limitation of the prototype)
.
Problem Number
Guideline(s) Violated
Rating
Description
V#
LD
JAF
SKJ
JR
LD
JAF
SKJ
JR
LD
JAF
SKJ
JR
Final
16
16
-
-
14
2
-
-
2
1
-
-
2
1
Spell out all words (e.g. Qty)
17
17
12
12
-
4
4
4
-
2
2
2
-
2
Price info should appear with picture as well as name of beverage.
18
18
4
9
-
8
4
4
-
1
2
1
-
2
Toy preview link picture confusing.
19
19
-
-
-
4
-
-
-
2
-
-
-
2
Two methods to modify quantity confusing.
20
20
16
19
-
2
2
5
-
2
3
2
-
3
Screen layout items grouped in a confusing manner.
21
21
14
-
2
2
6
-
1, 6
2
4
-
4
4
Order details should be displayed at Order Summary page.
22
22
-
-
-
-
-
-
-
-
-
-
-
-
Payment options out of place on order summary page (Equivalent to V#20)
23
23
5
8
-
4
-
4
-
1
0
1
-
0
More than one menu option may be highlighted (Limitation of the prototype)
24
24
-
-
-
2
-
-
-
1
-
-
-
1
Items should always be grouped if identical, listed separately if different special requests.
25
25
-
-
-
2
-
-
-
2
-
-
-
2
"You have" label not clear.
26
26
22
-
-
2
-
-
-
3
0
-
-
1
"Present your receipt to . . ." label not clear.
27
-
3
-
6
-
10
-
7
-
2
-
3
2
No link to additional information about menu items.
28
-
7
-
-
-
2
-
-
-
2
-
-
1
Special request labeling / example unclear.
29
-
8
-
-
-
2
-
-
-
2
-
-
2
Special requests too few, not previewed.
30
-
9
-
-
-
3, 5
-
-
-
3
-
-
3
No confirmation on Quit button.
.
Problem Number
Guideline(s) Violated
Rating
Description
V#
LD
JAF
SKJ
JR
LD
JAF
SKJ
JR
LD
JAF
SKJ
JR
Final
31
-
10
-
-
-
2
-
-
-
2
-
-
2
"Regular" button on special request menu to remove request unclear.
32
-
11
-
-
-
8
-
-
-
2
-
-
2
Since there is only one "fry" option, extra screen unnecessary.
33
-
13
11, 6
18
-
0
-
-
-
0
-
-
0
Ketchup quantity resets when fries quantity changed (Limitation of the prototype)
34
-
15
-
-
-
2
-
-
-
2
-
-
2
Changing quantity to zero to remove item not obvious.
35
-
17
-
-
-
0
-
-
-
0
-
-
0
First item on Order Summary sometimes displayed with different background color (Limitation of the prototype)
36
-
18
-
11
-
2, 4
-
2
-
3
-
2
3
Cancel button labeling not clear.
37
-
19
-
-
-
-
-
-
-
-
-
-
-
Dollar amounts not always shown with two decimal points (Equivalent to V#33)
38
-
20
-
-
-
3
-
-
-
3
-
-
3
Thank you page delay too short to read instructions.
39
-
21
-
-
-
2
-
-
-
2
-
-
2
"Start over" button should be "Done".
40
-
-
2
-
-
-
2
-
-
-
3
-
3
Text box in special request field may confuse.
41
-
-
3
-
-
-
4
-
-
-
0
-
2
Some size changes list price change, others list total price.
42
-
-
4
-
-
-
1
-
-
-
2
-
2
Prices of individual items should displayed as well as total.
43
-
-
5
-
-
-
5
-
-
-
0
-
0
User can type into drop-down menus (Limitation of the prototype)
44
-
-
10
-
-
-
2
-
-
-
3
-
1
Extra value meals should come with french fries
45
-
-
13
-
-
-
-
-
-
-
-
-
-
Special requests have different options even when ingredients similar. (Equivalent to V#29)
.
Problem Number
Guideline(s) Violated
Rating
Description
V#
LD
JAF
SKJ
JR
LD
JAF
SKJ
JR
LD
JAF
SKJ
JR
Final
46
-
-
14
-
-
-
2
-
-
-
0
-
0
System does not suggest additional purchases (Marketing issue)
47
-
-
15
-
-
-
4
-
-
-
1
-
1
Only one price previewed for McSalads.
48
-
-
17
-
-
-
1
-
-
-
4
-
4
User can't see more than 6 items in checkout.
49
-
-
18
-
-
-
7
-
-
-
2
-
0
Cancel buttons not functional (Limitation of the prototype)
50
-
-
20
-
-
-
5
-
-
-
3
-
3
Eat in / To go options reset if user returns to main menu.
51
-
-
21
-
-
-
2
-
-
-
1
-
1
Tax should be listed on order summary page.
52
-
-
-
5
-
-
-
7
-
-
-
3
3
No "one-click" shortcuts for common size combos.
53
-
-
-
7
-
-
-
2
-
-
-
2
2
Not clear that user must click on payment option to proceed.
54
-
-
-
8
-
-
-
3
-
-
-
2
2
No cancel button on modify screen.
55
-
-
-
9
-
-
-
4
-
-
-
2
1
OK buttons are not all the same size.
56
-
-
-
10
-
-
-
4
-
-
-
3
0
Inconsistent location of cancel/quit buttons. Not a usability problem because cancel and quit are not the same.
57
-
-
-
12
-
-
-
5
-
-
-
3
3
User can enter cash amount that is too small for the purchase.
58
-
-
-
13
-
-
-
2
-
-
-
2
2
The term "Authorize" may not be clear to users.
59
-
-
-
15
-
-
-
2
-
-
-
3
-
Use of increase/decrease buttons to change quantity may be awkward for large orders (Equivalent to V#19)
60
-
-
-
16
-
-
-
7
-
-
-
2
2
Too many clicks from toy-preview page to purchase.
61
-
-
-
17
-
-
-
6
-
-
-
3
3
Drink/fry sizes are not shown visually.

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