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Since Ming is starving at
this point, he wants to get his food as quick as possible. Since a Big Mac costs
only $2.29, he pays his meal by cash.
(This scenario illustrates
the most common type of payment in McDonald's)
In addition, Mike's date
likes ketchup a lot. Mike wants to impress his date using this new system and
does not want to look stupid in front of his friends.
(This scenario is to illustrate
the 'quantity' and 'sauce' functions.)
(This scenario illustrates
the "Special Request" function and how to get the toys that come with the Happy
Meals. It also shows how to order for more than one person.)
Ming then clicks on the
View Order/Check Out Button. This brings him to the "Your
Order Summary" Page. Ming chooses "To Go" and clicks on the Cash Button.
This brings him to the Cash Page.
After Ming inserts enough money into the machine, he clicks OK Button. This
finishes the whole ordering process. Ming then gets the receipt and waits
for the order.
Then Mike chooses Beverage
on the left. The Beverage Menu
is shown on the right. Mike clicks on Coca Cola, and this brings him to the
Ordering Details Page. He changes
the quantity of Coca Cola to 2 by clicking on the arrow button on the right
of the "Qty" field. Then he clicks the OK Button and this brings him back to
the Beverage Menu.
Then Mike chooses French
Fries on the left. The French Fries
Menu is shown on the right. Mike clicks on the picture of French Fries,
and this brings him to the Ordering Details
Page. Mike changes the size of the fries to Large by selecting from the
Size drop down menu. He also changes the quantity of ketchup to 6 by clicking
on the arrow button on the right of the "Ketchup" field. Then he clicks the
OK Button and this brings him back to the French Fries Menu.
Mike then clicks on the
View Order/Check Out Button. This brings him to the "Your
Order Summary" Page. Mike clicks on the Cash Button. This brings him to
the Cash Page. After Mike inserts
enough money into the machine, he clicks OK Button. This
finishes the whole ordering process. Mike then gets the receipt and waits
for the order.
This time Mrs. Woods chooses
Extra Value Meal on the left. The Extra
Value Meal Menu is shown on the right. Mrs. Woods clicks on the picture
of Big Mac Meal, and this brings her to the Ordering
Details Page. Woods does not have special request for the Big Mac Meal,
she just clicks the OK Button. This brings her back to the Extra Value Meal
Menu Page. Mrs. Woods then clicks on the View Order/Check Out Button. This brings
her to the "Your Order Summary" Page.
Mrs. Woods chooses "To Go" and clicks on the ATM Card Button. This brings her
to the ATM Card Page. After Mrs. Woods
swipes her ATM Card, she enters her PIN Number. Then she clicks OK Button. This
finishes the whole ordering process. Mrs. Woods then gets the receipt and
waits for the order.
First-Interactive
Prototype
Scenarios
Since we made many major changes
to our design, the original
scenarios do not apply to our new design. We design three new scenarios based
on our revised personas.
1. Quick BigMac
Ming did not have breakfast
this morning, so he decides to come to McDonald's to get his lunch. He then spots
this electronic ordering kiosk and decides to try the system for the first time,
expecting that
it will be faster than to get
in the line.
2. With a Prom Date
Mike just left the prom with
his date and a bunch of his friends. Since it is already late at night, they stop
at McDonald's. Mike wants to buy some food for himself and his date. He decides
to get two sets of McDouble and Coke, one for his date and one for himself. They
want to share a large fries.
3 Toys and Allergy
Mrs. Woods and her two kids
come to McDonald's to buy lunch because her kids saw the Robo-Chi Pets TV commercial
last night and desperately want the toys. Mrs. Woods decides to get one of the
Extra Value Meals for herself and whichever items that offers toys for her kids.
Since one of her kids is allergic to pickles, she has to be careful in ordering
his meal.
Storyboards
'Quick BigMac' Scenario
Ming starts
the ordering process by clicking on the Start Button. This takes him to the Order
Page. Then he chooses Sandwiches on the left. The Sandwiches
Menu is shown on the right. Ming clicks on the picture of the Big Mac, and
this brings her to the Ordering Details
Page. Since Ming does not like pickles, he clicks on the "Add Special Request"
Button and this brings him to the Special
Requests Page. Ming chooses "None" for pickles and then clicks OK. On the
Ordering Details Page Ming clicks the OK Button again. This brings Ming back to
the Sandwiches Page.
'With a Prom Date' Scenario
Mike starts
the ordering process by clicking on the Start Button. This takes him to the Order
Page. Then he chooses Sandwiches on the left. The Sandwiches
Menu is shown on the right. Mike clicks on the picture of the McDouble, and
this brings him to the Ordering Details
Page. He changes the quantity of McDouble to 2 by clicking on the arrow button
on the right of the "Qty" field. Then he clicks the OK Button and this brings
him back to the Sandwiches Menu.
'Toys and Allergy' Scenario
Mrs. Woods starts
the ordering process by clicking on the Start Button. This takes her to the Order
Page. Then she chooses Happy Meal on the left. The Happy
Meal Menu is shown on the right. Mrs. Woods clicks on the picture of the Hamburger
Happy Meal, and this brings her to the Ordering
Details Page. Since Mrs. Woods does not have special request for the Hamburger
Happy Meal, she just clicks the OK Button. This brings her back to the Happy Meal
Menu Page. Then Mrs. Woods clicks on the picture of Cheeseburger Happy Meal, and
this brings her to the Ordering Details
Page again. Because she does not want to have pickles in the Cheeseburger,
she clicks on the "Add Special Request" Button and this brings her to the Special
Requests Page. Mrs. Woods chooses "None" for pickles. Then she clicks OK.
On the Ordering Details Page. Mrs. Woods clicks the OK Button again. This brings
her back to the Happy Meal Page.