i202 Fall 2010 School of Information, UC Berkeley

I recently wrote (with Karen Nomorosa, Ischool 2010 grad) a  paper called "Substituting Information for Interaction" that some of you have talked to me about so I thought I'd share it with everyone.  (The paper has some relevance to the "tradeoffs" we've talked about a lot in 202 but is more relevant to the other course I teach this semester on "Information Systems and Service Design.")  The big idea in the paper is to reframe a lot of design decisions in information systems and services as tradeoffs between interacting with a user/customer to obtain needed information or us